Managing IT like a Service Provider

Edward Newman By Edward Newman June 8, 2012

There’s a wide gap between service providers and their business models and traditional IT guys. While the cloud service providers are increasing their spending, the CIO is maintaining a budget that is flat or down. The challenge then becomes adjusting their mindsets to have the IT as a service mentality.

ITaaS has been recognized for years, we know that the technology is there but we need to change the thinking around it. The business problem can be solved when a business can go and request what they want, have it provisioned, and report on the service instead of components. Our customers have success when they talk to the business about their needs and the services they want.

Watch this video that I recently made with Dave Vellante to hear more on this topic, including such aspects as the role of virtualization, getting to a pay-as-you-go model, and finding the right business partner.

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