ML Archives – InFocus Blog | Dell Technologies Services

A Symbiotic Necessity: IT Powered by Human and Machine Intelligence

By Michael Shepherd October 28, 2020

It’s still a common fear that Artificial Intelligence (AI) and automation could replace people and jobs. The word artificial begs us to draw comparisons like artificial sweeteners, or artificial grass which are direct replacements for the real thing. But... READ MORE

Dell IT

Future of Customer Experience: 100% Confidence, 0% Friction

By Garry Wiseman July 27, 2020

It’s official – digital nativity is here to stay! Newly strengthened online habits won’t disappear anytime soon, and digital touchpoints will continue to grow as the world gets more connected and newer methods of engagement proliferate. As we think... READ MORE

Service Excellence

See it to Solve it: How Telemetry Helps IT Pros Diagnose PC Problems

By Victor Lopez April 15, 2020

“When you have eliminated the impossible, whatever remains, however improbably, must be the truth.” – Sherlock Holmes The word “detective” means uncovering the truth. The job of a detective is to sift through what’s possible and what’s improbable. IT... READ MORE

AI/IoT/Analytics

Accelerating the Analytics Value Cycle to Drive Tangible Business Outcomes

By Rob Small December 3, 2019

Artificial intelligence (AI) is the hottest area of technology innovation right now, driving activity across industries in a way that hasn’t been seen since the dot.com era of the ‘90s. Seeing the likes of General Motors and McDonald’s spending... READ MORE

Dell IT

Accelerating Digital Transformation to Capitalize on the Next Data Decade

By Jen Felch November 5, 2019

Living and working in a digital world means we all expect our experiences, through applications and services, to run seamlessly and intelligently. We’ve come to expect the possible, where we’re engaging in well-designed experiences that are highly informed and... READ MORE