Service Excellence
Service Excellence
AI/IoT/Analytics, Service Excellence
It’s Time For Service Transformation: What Can EMC Customers Expect?
In this post, I chat with my colleague, Chris Scollo, about how EMC plans to transform the customer service experience. The future is more proactive and predictive, and will heavily leverage big data. What is EMC planning? How can... READ MORE
AI/IoT/Analytics, Service Excellence
How To Win The Customer Experience Challenge with Teams & Technology
“Three-quarters of companies want to improve their customer experience (CX) in 2015”. This is what Forrester Research shares based on its recent US Customer Experience Index, Q1 2015 report. So, clearly companies care about CX. But how do you continue... READ MORE
Multi-Cloud
EMC World 2015 Reflections
EMC World gets bigger each year, and engagement during the convention continues to improve too. This year, we added some very cool things, such as “Federation Day” and a number of very interesting sessions from IT experts in the... READ MORE
Multi-Cloud
