EMC’s InFocus bloggers are plugging away and continuing to capture the interest of thousands of readers despite the lazy days of summer and its humidity taking hold of Massachusetts, EMC’s home base. As we’ve recently passed the halfway point... READ MORE
In this post, I chat with my colleague, Chris Scollo, about how EMC plans to transform the customer service experience. The future is more proactive and predictive, and will heavily leverage big data. What is EMC planning? How can... READ MORE
“Three-quarters of companies want to improve their customer experience (CX) in 2015”. This is what Forrester Research shares based on its recent US Customer Experience Index, Q1 2015 report. So, clearly companies care about CX. But how do you continue... READ MORE
EMC World gets bigger each year, and engagement during the convention continues to improve too. This year, we added some very cool things, such as “Federation Day” and a number of very interesting sessions from IT experts in the... READ MORE
While EMC World conversations naturally tend to focus on infrastructure, one early surprise this year is the amount of buzz around the topic of applications. What’s driving the interest? My sense is that there are two major factors. First,... READ MORE
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EMC World 2016 - Calendar Access
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