Editor’s Note: This is second and final installment in this series and focuses on lessons learned by the Dell Technologies Support Services organization as it transitioned to remote work. As I explained in my first blog in this series,... READ MORE
How would you answer the following questions: What is the risk to your business if your IT environment can’t quickly recover from an outage? During your last major disruption, did you even consider using your Disaster Recovery solution? If... READ MORE
Editors Note: This is part one of a two-part series that focuses on best practices we learned when mobilizing office-based Technical Support teams across the globe to work from home. Technical Support teams are the unsung heroes who keep... READ MORE
How Dell EMC Global Command Centers prepare for disruption and delivers when disaster strikes. Sometimes, dealing with the distractions of day-to-day operations and issues, it is hard to think about the need for long-term planning for business continuity in... READ MORE
It seems that virtually every organization that I talk to these days is moving something to the cloud; whether it’s lightweight marketing applications, customer-facing transaction systems, or full-blown application systems. The reality is that IT struggles to complete with... READ MORE
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