Service Excellence
Service Excellence
Service Excellence
Enabling Intelligent Routing and Support Swarming (and then some): Follow the Problem
Support Swarming is not new. I was, literally, doing it at the turn of the century. (I’ve always wanted to say that! After all, I did start working in IT way back in the 1900’s…) That said, it has... READ MORE
Learning
What Does It Mean to Be an Entrepreneur?
My daughter is taking a class on entrepreneurship in her senior year of high school (yep, that’s the Silicon Valley for you). She loves the class, the energy of the teacher, and the creativity associated with the subject. As... READ MORE
Multi-Cloud
IT Transformation Storymap
There are three essential components that take place as part of IT Transformation: infrastructure, applications, and operations. View the storymap below and the many parts of IT Transformation, depicted closely to how automobile factories have evolved over the last century.... READ MORE
Learning
