People Archives – InFocus Blog | Dell Technologies Services

Transformational Services, the Strong Silent Type or Sensitive Hero?

By Barbara Robidoux August 2, 2017

I have a confession: I usually write in this space about historical or current IT trends but today I will venture into the world of company culture and share some inside Dell EMC skinny. Well, okay, I’ll start with... READ MORE

Service Excellence

Enabling Intelligent Routing and Support Swarming (and then some): Follow the Problem

By Craig Wilkey July 12, 2017

Support Swarming is not new. I was, literally, doing it at the turn of the century. (I’ve always wanted to say that! After all, I did start working in IT way back in the 1900’s…) That said, it has... READ MORE

Learning

What Does It Mean to Be an Entrepreneur?

By Bill Schmarzo March 27, 2017

My daughter is taking a class on entrepreneurship in her senior year of high school (yep, that’s the Silicon Valley for you). She loves the class, the energy of the teacher, and the creativity associated with the subject. As... READ MORE

Multi-Cloud

IT Transformation Storymap

By Edward Newman August 25, 2016

Learning

Learning Subscriptions – an easy way to get “All you can learn“

By Joachim Worf June 22, 2016

Corporate budgets for Professional Learning & Development are always tight. This is often due to a disconnect between the “business“ and “IT“. Typically, the former discounts the impact that a trained and skilled IT organization can have on the... READ MORE