Business Resiliency

Strengthen Your Security Posture with Managed Detection and Response

By Shawn Jagodzinski Senior Director, Dell Technologies Services Product Group April 26, 2021

How secure is your business?

Most IT organizations are finding it increasingly difficult to keep pace with the growing volume of ever-evolving security threats. More than 60 percent of companies have already experienced data compromise due to an exploited vulnerability,[1] and the damages from cybercrime worldwide are expected to reach USD $6 trillion in 2021.[2]

In addition to financial impact, companies risk a devastating—and potentially irreparable—loss of reputation, if customer data or security is breached.

Defense Alone is Not Enough

To fully protect the business, IT organizations must do more than put strong defenses in place. They must be able to quickly detect and effectively respond to new threats across their environment—from endpoint, to server, to network, to cloud.

Managed Threat Detection and Response

To help organizations address these issues, we’re offering Dell Technologies Managed Detection and Response powered by Secureworks® Taegis™ XDR (read the press release).

This fully managed, end-to-end, 24/7 service monitors, detects, investigates, and responds to threats across the entire IT environment, helping organizations quickly and significantly improve their security posture—while reducing the burden on IT.

Designed for organizations with 50 endpoints or more, this unique service leverages two key capabilities:

  • The power of the open Secureworks Taegis XDR security analytics software, built on 20+ years of SecOps know-how including real-world threat intelligence and research and experience detecting and responding to advanced threats
  • The expertise of Dell Technologies security analysts, gained through years of experience helping organizations worldwide to better protect their business

Dell Technologies Managed Detection and Response provides around-the-clock access to security experts and end-to-end visibility and protection from endpoint to cloud — covering every aspect of advanced threat detection and response supported by Teagis XDR’s database of 52,000 unique threat indicators that are managed and updated daily. Taegis XDR also ingests data from existing security solutions to leverage any previous security investments.

It’s like adding security cameras on top of the defensive measures you’ve taken to protect your home. Knowing that even strong locks can be picked and windows broken, you gain the peace

of mind with security experts, who can discern between events — like a delivery driver coming to the door or attempted break-in — are keeping watch and will respond quickly and appropriately 24/7.

Full-Service Solution

Dell Technologies security analysts assist with initial set up, monitoring, detection, remediation, and response—all for one predictable price.[1] They work closely with your IT team to understand the environment. They advise on improvements to the security posture and help you set up and deploy the Taegis XDR software agent to endpoints. Then, using the Taegis XDR application, they monitor and review alerts 24/7.

If an alert merits investigation, analysts determine and perform the appropriate response. If a threat is malicious or requires your action, you are informed and, if necessary, provided with step-by-step instructions. As part of the service, Dell Technologies also provides up to 40 hours per quarter[2] of remote remediation assistance, such as helping with troubleshooting, issue resolution, software deployments, patch and asset assessment, and configuration of IT environments.

In the event of a security incident, Dell Technologies initiates the process to get your business back up and running and provides up to 40 hours of remote incident response assistance a year.[3] Examples of remote incident response assistance include establishing a single point of contact for you, analysis of on-premises and cloud infrastructure data and logs, status tracking and reporting, and remediation planning and guidance.

A Partner You Can Trust

Only Dell Technologies Managed Detection and Response combines the industry-leading Secureworks Taegis XDR analytics solution with proven Dell Technologies security and managed services capabilities to:

  • Quickly improve security posture
  • Fill gaps in knowledge, skill, and scale
  • Free IT from the burden of 24/7 advanced threat detection and response

Dell Technologies Managed Detection and Response is available as a stand-alone service, or, as described in my earlier blog, it can be bundled with other modular managed service offerings in the Dell ProManage services portfolio.

With the cost of an average data breach reaching $13 million,[1] now is the time to learn more about whether Dell Technologies Managed Detection and Response is right for you. Contact your sales representative today.


[1] Forrester Consulting Thought Leadership Paper Commissioned by Dell, BIOS Security – The Next Frontier for Endpoint Protection, June 2019.
[2] National Law Review, Ransomware Attacks Predicted to Occur Every 11 Seconds in 2021 with a Cost of $20 Billion, February 2020.
[3] Also available as a subscription
[4] If more than 40 hours of remote remediation per quarter is needed, additional time can be purchased
[5] If more than 40 hours of remote incident response assistance per year is needed, additional time can be purchased
[6] Accenture, Ninth Annual Cost of Cybercrime Study, March 2019

About Shawn Jagodzinski


Senior Director, Dell Technologies Services Product Group

Shawn Jagodzinski joined Dell in 2000 and serves as a Senior Director of Product Management for Dell Technologies Services supporting Commercial Client Managed Services.

Shawn’s prior Dell experiences includes leading Global Service Delivery Management, Global Channel Strategy, Global Custom Solution Intake & Design, Global Field Services for Data Center Solutions, managing Global Field Services for a large outsourcing contract, as well as managing the Americas Retail & Specialty Deployment team.

Prior to Dell, Shawn held roles in quality, operations management, and customer service within the high-tech industry. He has a Master of Business Administration degree from the University of Texas–Austin and a Bachelor of Science in Electrical Engineering from The University of Iowa.

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