It’s all about the Code: Why Software is Key to a Successful IT Transformation

By Paul Conway Vice President, Enterprise Sales Americas, Dell Technologies Consulting Services May 22, 2018

As I travel throughout the US to meet large enterprise customers, I often find myself explaining what technology terms like IT Transformation actually mean.

For many, IT transformation means using entirely new business models and service offerings, like IaaS, PaaS, and CaaS, to be more agile, flexible, innovative, user-oriented, and customer-focused.

This often necessitates building and/or configuring new cloud platforms that link on-premises resources with public cloud.

Despite all this new technology, hardware is not the only thing enabling this opportunity.

The reality?

It’s all about the code.

Software-driven versus Hardware-driven

Digital disruption is driving large enterprises to rapidly transform how they develop software, where they develop it, and even who is developing software.

This means IT must rethink the definition of infrastructure to one that is software-driven rather than hardware-driven.

And code is the new language of IT. It defines, manages and governs the features, functions, infrastructure, configurations, integrations, quality, and policies of IT.

Code replaces routine, mundane, repetitive tasks to free up resources to focus on value add activities like improving automation and building new services.

Humans can’t physically keep pace with the rate of change in technology. Automation is required to satisfy this need. Think Amazon – when you click through and configure an EC2 instance, do you think there is a person on the other end building it for you?

Heck no!

If the core of any successful digital transformation is the ability of IT to develop software of the highest quality as fast as possible to deliver a specific business outcome, the engine making this happen is DevOps.

From initial idea to impactful outcome, DevOps enables the development and delivery pipeline through the process of optimizing the flow of work to create a code-based platform and ecosystem focused on velocity through quality.

There are a few important considerations before making the transition from a hardware-based to a software-based infrastructure.

Behaviors that Enable IT Transformation

Making the cultural change may be among the top priorities. Building an application-centric model is a lesson in change management.

Instead of the traditional human change model built on distributing and then inspecting, behaviors must shift to incremental and iterative approvals that prove new ideas and solutions and then radiate successful patterns. This model is how IT creates and informs the culture rather than dictating rules, processes, and policies.

Measuring success is critical in order to know that you’re doing it right. Criteria like the time it takes to go from code development to released applications, frequency of code deployment, and change fail percentage are among the most important considerations.

Or very simply: are you getting quality software into production faster?


Ultimately, a platform and ecosystem built around code is the best way to help organizations create more value, more quickly, at a lower total cost in the new era of digital transformation.

About Paul Conway

Vice President, Enterprise Sales Americas, Dell Technologies Consulting Services

Paul serves as Vice President, Enterprise Sales within the Americas theater of Dell Technologies Consulting, overseeing all aspects of the Enterprise and Global Accounts business. Dell Technologies Consulting helps customers thrive in the age of digital disruption by partnering with customers to successfully achieve Digital, IT, and Workforce transformations.

An 18-year veteran of Dell Technologies, Paul has a comprehensive understanding of leading cross-functional product, services, and solutions teams that deliver desired business outcomes for customers.

Paul’s previous leadership positions include Sr. Director, Sales Strategy and Operations, for Americas Consulting Services where he was responsible for defining the go to market, enablement, and operating model within North America. He previously served as Global Services Lead for the eastern U.S. region. Earlier in his career at Dell EMC, Paul led teams in the Enterprise Software and Data Protection business units.

Paul is a graduate of Colby College in Waterville, Maine, and currently lives in Framingham, Massachusetts.

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