Make the Most Out of Your VxRail Investment

By Norman Dee Global Discipline Lead: Multi-Cloud Operating Model Enablement, Dell Technologies Consulting Services April 1, 2019

Organizations are moving to hyper-converged infrastructure to reduce cost and realize the benefits of simplicity, scalability and automation. However, implementing hyper-converged infrastructure impacts not only your data center architecture, but also your IT operations. To overcome the barriers to adoption and get the most from your investment, you need to address the full platform lifecycle from deployment, to operations, to ongoing maintenance and support.

What Does Day One Look Like?

Without question, VxRail can help you achieve your IT transformation. But IT transformation doesn’t just happen and IT leaders are still struggling with achieving the top goals for IT and digital transformation[1]:

To achieve IT transformation, you need a business partner that understands your business and your specific needs.

While it’s true hardware is getting simpler to deploy and configure – what you want to do with it is getting vastly more complex. Having the internal expertise in new technologies such as VxRail is expensive and the need for new training is accelerating. So where do you start?

To truly be successful with VxRail, you need to visualize what success looks like beginning on day one. That means an exceptional deployment and configuration of your VxRail system and software.

With our expertise in project management, focus on rapid integration and commitment to education, Dell Technologies can certainly help make your IT transformation real. ProDeploy Plus provides the skill and scale needed to successfully executive demanding deployment such as VxRail.

Rethink Your IT Operations

Traditional IT operations are structured around technology, for example, server, storage, network and security. IT organizations and processes are typically set up to manage that technology, not IT services. The IT services that are typically offered are “pieces and parts” not composed services. Requests for services are handled through ticketing systems. Provisioning is manual, and slow. It can take weeks, or even months to get your infrastructure.

Hyper-converged systems consolidate your infrastructure. And you can put a “converged operations” team in place. That’s a great start, but you’re still focused on the technology, and not IT services.

To get more from your hyper-converged systems, you need to develop a service-oriented cloud-like consumption model. This means creating service-focused IT processes and organizing IT around your converged platforms and service delivery. Implement a set of IT service management processes to effectively manage the service delivery lifecycle. Re-organize your IT team in a way that’s focused on delivering holistic end-to-end services. Define the roles and skills needed to manage both service delivery and the infrastructure.

Make it easy for users to find and consume the services they need with an IaaS service catalog. The service catalog should have role-based access control, and the services should be clearly defined with service tiers, pricing and SLAs. Publish the service catalog in a self-service portal with automated approval routing and resource provisioning.

And don’t forget about governance. Think about defining and measuring Key Performance Indicators (KPIs) across IT processes, roles, and the service catalog to ensure control, compliance and performance.

Support Gives Back

In the past, IT functioned primarily to enable the business to deliver its core competencies. Today, the expectation is changing, and IT is now viewed as a critical component for business transformation and innovation. VxRail is a perfect example of this transformation.

But businesses are struggling to keep up with the skills, resources and time required to deploy and support technologies that enable digital transformation and innovation[2].

Much like we discussed before, in order to succeed with your IT transformation, partnering with a company like Dell Technologies is critical. Your IT operations team needs to have access to the right resources to address any issue that may come up with your VxRail, and not only resolve issues quickly, but identify potential issues before they ever even impact your VxRail.

ProSupport Plus is our recommendation and what our customers choose when it comes to supporting their critical infrastructure such as VxRail. With ProSupport Plus, our customers are seeing great results:

  • Up to 21% fewer critical issues
  • Up to 48% faster resolution of any critical issue

As an extension of your team, your assigned Technology Service Manager (TSM) is your personal advocate in to Dell Technologies. Your TSM will work closely with your team so that you can keep up with the skills, resources and, most of all, time needed to truly succeed in your IT transformation.


[1] Dell Technologies; “Digital Transformation Index II.” 2019

[2] Forrester Consulting; “Innovation Leaders Need IT Services to Drive Transformative Outcomes.” 2019

About Norman Dee

Global Discipline Lead: Multi-Cloud Operating Model Enablement, Dell Technologies Consulting Services

Norman Dee is the Global Practice Lead for Multi-Cloud Operating Model Enablement at Dell Technologies covering transformation tools for Operating Model, IT Financial Management/Business Case and Capacity Planning. In his role, he helps enterprises fully understand the technical and financial benefits of operating model and infrastructure transformations. His career has spanned roles from directing worldwide projects to CTO/CIO, across multiple industries including financial services, publishing and online retail.

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