Service Excellence

Celebrating CX Day: Thank You to Our Customers and Partners

Kevin Roche By Kevin Roche October 3, 2016

2016 has brought significant change for the Dell EMC teams. The integration into our new family of businesses promises new horizons in the IT industry. It is why on Customer Experience Day, we in Dell EMC Services extend a deep and respectful thank you to you, our customers and partners. Your trust in Dell EMC as your technology vendor is what keeps us going, challenging us to provide the services, support and solutions that earn your business. Nothing is more important than our relationships and we at Dell EMC look forward to a bright future with you. I’ve heard a similar refrain in many of my customer discussions over the past 11 months leading up to Day 1 of Dell Technologies. Our customers are expecting Dell EMC to continue the focus and passion around the customer experience. Our team stands ready and committed to ensure those expectations are met within a culture of continuous improvement.

The evolving IT landscape will present many challenges for vendors. To maintain the world-class customer experience you’ve come to know, we will continue to be proactive and embrace new technologies and methodologies that enable faster, smarter, and more agile support and guidance. In 2016, we launched MyService360, built on the Dell EMC Data Lake. We followed that up with the launch of ProSupport One for Data Center to create a seamless Dell EMC Services experience. These were landmark moments in achieving the customizable, self-service modern data center experience we knew our customers desire. And more will come as we forge ahead with new offerings to further maximize your experience.

CXday_FB-bannerV2Customer Experience Day On October 5th, Dell EMC will sponsor an annual Customer Experience Day event. It is a day to honor our partners and customers for your ongoing commitment to Dell EMC. We invite you to join the virtual celebration on our Dell EMC Community Network. For Dell EMC leaders and our teams, CX deep and respectful Day highlights:

    • Our customer-centric focus
    • The strength and passion Dell EMC’s employees toward the customer experience
    • New insights and improvements on the customer experience from employees, customers and partners

Join us and together let’s make it a great day of fun, sharing and feedback. For all of Dell EMC leadership, thank you for your partnership. And thank you to our global Dell Technologies team for your dedication to our customers and partners. Let us all shape the future of Dell EMC together.

Kevin Roche

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