What’s the Big Deal with Big Data?

By Dave Matson Analyst Relations Manager April 19, 2016

Big Data is a Big Deal because, if channeled appropriately, you can put power back into the hands of your customers. And this can often be accomplished using the very same data you’ve had all along.

On Monday May 2nd at EMC World 2016, EMC is going to modernize your customer service experience using the power of the secure EMC Data Lake. You don’t want to miss this.  This new service-centric dashboard will be available to all customers who are registered with EMC Online Support and includes analysis of code levels, connectivity status, health & risk scoring, service activity views by site, incident management, and much more.

Big Data Big Deal 1

To get you immersed and up-to-speed on this modern customer service experience, EMC World 2016 is going to have breakout sessions with live demos, hands-on touch screens in the Global Services booth, instructor-led and self-paced vLabs – it’s going to be awesome!

In one of the leadership tracks entitled, “Big Data, Big Deal: How to Revolutionize Product and Service Experiences to Unlock Customer Value,” we will even share some of the ways that EMC has begun to empower our customers and employees by tapping into our own Data Lake. Kevin Roche (@kevinroche100), President of EMC Global Services, will be kicking off this session that will cover how to use predictive analytics and actionable data visualizations to increase customer satisfaction.

Big Data Big Deal 2

The coolest part about our unveiling of a new service-centric dashboard is that it’s just one tangible example of the modern customer service experience. EMC has invested in our people, our processes, and our technology to ensure that customers see and feel the difference in every interaction they have with our customer service teams.

The opinions expressed here are my personal opinions. Content published here is not read or approved in advance by EMC and does not necessarily reflect the views and opinions of EMC nor does it constitute any official communication of EMC.”

About Dave Matson

Analyst Relations Manager

Dave is an Analyst Relations Manager covering Dell EMC Global Services, the Channel, Alliances, and the office of the CTO. He was formerly in Global Services Marketing (now Dell EMC Services Marketing), responsible for rationalizing the portfolio and researching and developing new support services to address emerging market requirements. He is passionate about service excellence both with his work at Dell EMC and in his personal life.

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