What’s the Big Deal with Big Data?
Big Data is a Big Deal because, if channeled appropriately, you can put power back into the hands of your customers. And this can often be accomplished using the very same data you’ve had all along.
On Monday May 2nd at EMC World 2016, EMC is going to modernize your customer service experience using the power of the secure EMC Data Lake. You don’t want to miss this. This new service-centric dashboard will be available to all customers who are registered with EMC Online Support and includes analysis of code levels, connectivity status, health & risk scoring, service activity views by site, incident management, and much more.
To get you immersed and up-to-speed on this modern customer service experience, EMC World 2016 is going to have breakout sessions with live demos, hands-on touch screens in the Global Services booth, instructor-led and self-paced vLabs – it’s going to be awesome!
In one of the leadership tracks entitled, “Big Data, Big Deal: How to Revolutionize Product and Service Experiences to Unlock Customer Value,” we will even share some of the ways that EMC has begun to empower our customers and employees by tapping into our own Data Lake. Kevin Roche (@kevinroche100), President of EMC Global Services, will be kicking off this session that will cover how to use predictive analytics and actionable data visualizations to increase customer satisfaction.
The coolest part about our unveiling of a new service-centric dashboard is that it’s just one tangible example of the modern customer service experience. EMC has invested in our people, our processes, and our technology to ensure that customers see and feel the difference in every interaction they have with our customer service teams.
The opinions expressed here are my personal opinions. Content published here is not read or approved in advance by EMC and does not necessarily reflect the views and opinions of EMC nor does it constitute any official communication of EMC.”