Why Adoption and Change Management Programs Are Good for Business (Infographic)

Dave Carlson By Dave Carlson Workforce Transformation Global Lead, Dell Technologies Consulting Services September 19, 2019

Worker adoption can make the difference between successful technology roll-outs and ones that miss the mark altogether. The most successful organizations recognize the need for a formal Adoption and Change Management (ACM) Program to ensure they’re communicating, preparing and shepherding workers through the change journey.

The Why and What of a Formal ACM Program

  • Lack of worker buy-in and resistance to change inhibits adoption
  • Worker personas are foundational
  • Benefits of a disciplined approach
  • Framework for success
  • Plans for the change journey

Learn more about developing a comprehensive ACM program by viewing our new eBook ‘Take a Personalized Approach to The Human Side of Technology Change‘.




Let us know if you have any comments, questions or want to learn more about Adoption and Change Management.

Dave Carlson

About Dave Carlson

Workforce Transformation Global Lead, Dell Technologies Consulting Services

Dave Carlson is the Global Workforce Transformation Lead responsible for the Americas, EMEA and APJ theaters. In this role he drives globally consistent standards, strategy and thought leadership around VDI & End User Computing, Digital Workplace and Communications & Collaboration solutions for Dell Technologies Consulting Services.

Dave has spoken at numerous industry events on topics such as enterprise IT strategy, application portfolio optimization, data center consolidation, cloud computing, end user computing, virtual desktop infrastructure, and application management strategies. He has also been published on the subject of messaging strategy and infrastructure design.

Outside of the office, Dave enjoys searching for fresh powder in the mountains, relaxing at the beach and traveling with his family. He resides in New Jersey with his wife and two children.

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