Dell IT

3 Ways You Can Drive Digital Innovation and Improve Your Customers Experience

By Giovana (Gio) Mueller December 8, 2020
About a year ago, I was presented with an irresistible opportunity. Similar to a scene pulled out of an action-packed blockbuster movie (minus the high-speed car and helicopter chases), it went something like this: Your mission, which we hope you accept, is to transform tech support quickly, improve the customer experience and modernize the agent experience. You have 365 days to digitally transform Dell’s organization... READ MORE