Service Excellence

What Happens in Vegas Should Not Always Stay in Vegas…

By Carolyn Muise May 5, 2014

ENGAGING with our customers & partners is our primary focus.  It is also one of my passions.   It is central to our corporate strategy and has allowed EMC to EVOLVE to meet the maturing needs of our customers as well as support their journey to transform their IT capabilities.  We are constantly looking for innovative ways to improve your experience, our technology and services; ENABLING you to achieve results and add value to your business.TCE Logo

This week, I will have the privilege of engaging with many of our customers and partners at EMC World 2014 in Las Vegas.  I could not be more energized about this opportunity.  We have invested in a game changing Total Customer Experience (TCE) program; with a focus on listening, analyzing and acting on your feedback.  We will share our progress to date and more importantly we want to take this opportunity to hear from you, our customers and partners. Your voice will allow EMC to make improvements in our product and service portfolio that delivers results and adds value to your business.

This year we have multiple ways to interact with our Total Customer Experience team.  We will have an interactive booth (#542) that will showcase some of the things we are doing to improve your experience with EMC.  There will also be a “freestyle lounge” that is structured to talk strategy and share ideas.  One of our goals is to take what we hear in “Vegas” from you, our customers and partners, and incorporate that feedback into our planning so that we can continuously enhance your service experience based on your specific needs and requirements.  Finally, our team will be participating in multiple panels and broadcast events throughout the week including an EMC Birds of a Feather Session on Wednesday from 1:00 – 2:00PM.

We are extremely excited to share this with you and personally hear your feedback, share our perspective, and freely engage in open dialogue on a variety of topic areas!  Come visit us at booth 542.  If you cannot attend please follow us on Twitter at #EMCTCE or email us at EMCTCE (

About Carolyn Muise

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