Dell IT

Embracing the Dell Digital Way: How We Run IT to Succeed

Bask Iyer By Bask Iyer Chief Information Officer, VMware; General Manager, Edge/IoT, Dell Technologies July 24, 2018

CIOs and IT professionals have always hustled to keep critical systems at optimal performance and innovate wherever and whenever possible. However, with digital transformation on top of every CEO’s list of priorities, IT organizations must expedite how we deliver faster and better business outcomes while continually enhancing the performance and efficiency our users rely on.

It’s been clear for a while now that bimodal IT is not the answer because it creates too much complexity, especially for me as a CIO overseeing two industry-leading IT organizations. While technology has an important role to play, we need to transform ourselves and how we run IT to succeed in this digital world.

Here’s how:

First, at Dell, we call this cultural shift the Dell Digital Way. In addition to aligning our leaders closely with the company’s business unit leads, we’re cross-functionally collaborating to design, develop and deliver new products and capabilities much faster, and more importantly, iteratively. This operating model is essential to our success.

Second, our team members are core to this transformation. In addition to recruiting and retaining passionate technical team members, we need to embrace agile methodologies and other modern programming techniques and provide plenty of innovative digital and product development opportunities. In essence, we need to inspire innovation.

And, finally, embracing agile alone isn’t enough. We still need to provide the structure and foundation needed to keep things on the rails. As we increase agile adoption, we must also standardize and improve our application lifecycle processes and portfolio governance, financing and reporting and even how we charge our time. This is the business side of IT.

I recently had an opportunity to discuss digital transformation and the evolving role of the CIO with the experts at Deloitte. Check out the following video and Wall Street Journal article to learn more. And, I would love to hear your thoughts as well. After all, whether you’re a CEO, business partner or an IT practitioner, we are all in this together.


Bask Iyer

About Bask Iyer

Chief Information Officer, VMware; General Manager, Edge/IoT, Dell Technologies

Bask Iyer is the CIO at VMware. He joined VMware in March 2015 and now leads its global information and technology organization, a group that manages critical technology systems supporting the company’s worldwide business operations. In August 2018, Iyer added the responsibility of general manager, Edge/IoT for Dell Technologies. From December 2016 to August 2018, he also held the role of chief information officer for Dell.

A respected industry veteran, Iyer brings more than 25 years of experience in executing and driving change in traditional Fortune 100 manufacturing companies and Silicon Valley-based high technology firms. Prior to joining VMware, Iyer served as senior vice president and chief information officer at Juniper Networks, where he was responsible for the company’s technology and business operations, which included critical services around business transformation, global business services, IT and real estate, and workplace services. Before joining Juniper Networks, he served as chief information officer at Honeywell, and chief information officer at GlaxoSmithKline Beecham for consumer healthcare research and development, where he was also the company’s e-commerce leader. Iyer holds a bachelor’s degree in mechanical engineering from Annamalai University in India and a master’s degree in computer science from Florida Institute of Technology.

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