Robert Zitofsky

Robert Zitofsky


Senior Director, Dell Technologies Managed Services

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Robert Zitofsky, Senior Director in Dell Technologies Services, has global responsibility for the business development of Managed Services focused on the Data Center. Robert has been with Dell Technologies since 2012, joining via the EMC acquisition, leading a global team helping clients address the rapid transformation into more aaS models across the edge, to the core, to the cloud; along with participating and influencing the creation in ongoing Managed Services portfolio and its go-to-market programs.

Prior to joining Dell Technologies Robert brought 20+ years of expanding strategic leadership roles at AT&T, EDS, IBM, and 6 years in founding and running a specialized IT Consulting company working with the Global 500 based in NYC. He completed his secondary education at North Carolina State University and the Freeman School of Business at Tulane University, and resides in Cary, NC.

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Harsh Acharya

Harsh Acharya


Vice President, Global eCommerce Experience, Dell Digital

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Harsh is responsible for driving vision, strategy, and execution for Dell Digital’s Global eCommerce Experience organization. The mission of the organization is to drive customer centric and data driven capabilities at every touchpoint in the customer journey while transforming technology and processes to increase the speed of innovation for Dell’s Consumer and B2B customers across the globe.

Prior to this role, Harsh led engineering and product management functions for Dell.com, where he drove expansion of the new responsive platform as well as new shopping, checkout, loyalty, and payment capabilities across multiple regions.

In his previous roles, Harsh led engineering and product management functions for numerous products across Dell’s digital commerce experiences.

Harsh holds a Bachelor’s degree in Information Technology from Gujarat University in India and a Master’s degree in Information Systems from Texas A&M University

Harsh lives in Austin with his wife. They love travelling around the world, trying new cuisines, and learning about new cultures.

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Robert F. Sonders

Robert F. Sonders


Principal Systems Engineer, Data-Centric Workloads, Dell Technologies Consulting

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Robert F. Sonders has been with Dell EMC for over 8 years. During his tenure he has been laser focused on Microsoft workloads, both on premises and hybrid, specifically around the entire SQL Server ecosystem, both from an Administrative and Business Intelligence perspective. During this journey, Robert has lead SQL Server delivery project teams as a technical consultant architect and a pre-sales Solution Principal.

Throughout his 24+ years of IT experience, Robert has been passionately engaged in implementations that have directly contributed to the advanced performance and productivity of diverse organization verticals in healthcare, financial, and e-commerce.

Robert will always begin with understanding the unique challenges of the business verticals with a focus on first learning the client’s perspective (listening first) and then will align the subsequent requirements to formulate a solution that will uniquely fit their needs. He prides himself on staying bleeding edge with his respective “wheelhouse” technologies.
His current role now aligns with core Dell EMC workloads as an “Advisory Systems Engineer – Microsoft Specialist”, His major focus is on all things SQL Server and Azure Stack, complementing all Account Teams and Systems Engineering teams for all pre-sales efforts.

When he is not consumed with reading and learning he is traveling, handling AKC champion Pembroke Welsh Corgis, and vigorously enjoying the outdoors that surround his desert home. He resides in Scottsdale AZ with his wife and Corgis.

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Mark Cabot

Mark Cabot


Senior Director, Strategic Partnerships and Business Development

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Mark Cabot is a Senior Director in Dell Technologies Services with responsibility for global strategic partnerships and business development. Cabot is responsible for establishing vision and business development strategies to promote business growth through key technology partner relationships. Cabot manages a global team responsible for global programs, joint account targeting, sales, and developing local relationships with technology partners for joint opportunity pursuit.

Cabot came to Dell through the acquisition of Allin Consulting, where he served as Business Unit President/Managing Director of Allin’s Northern California business for more than ten years. Cabot’s IT background is based on more than thirty years in the industry beginning with Arthur Andersen and Andersen Consulting where he architected, developed and implemented accounting, manufacturing and distribution systems on multiple platforms.

Cabot received his bachelor’s degree in Business Administration with a concentration in Finance from the University of Pacific in California, where he was also a member of a Division I Football team. Cabot resides in the San Francisco Bay Area and is married with three boys.

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Cindy Etherington

Cindy Etherington


Vice President, Dell Technologies Education Services

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Cindy Etherington, Vice President of Dell Technologies Education Services, is responsible for supporting our customers, partners and internal team members with world-class, innovative training and certification solutions. With over 25 years of experience in the technology industry, Cindy joined Dell in 2011. Previous responsibilities included operations and planning for Dell Services and Digital, as well as go-to-market strategy and enablement programs for Global Technology Alliances and the Americas Professional Services businesses.

Earlier in her career Cindy held various services sales leadership positions at Hewlett Packard Company, Compaq Computer Company and Digital Equipment Corporation. She is a graduate of Lesley College in Cambridge with a Bachelor of Science in Business Management. Cindy is an advocate for women’s leadership and active mentor for young professionals. Cindy and her husband, Mark, live in Massachusetts and have two adult children.

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Laddie Suk

Laddie Suk


Digital Transformation and Industry Solutions, Dell Technologies Consulting Services

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Laddie leads a cross-functional Dell Technologies Consulting team focused on digital transformation and industry solutions. He is a seasoned industry veteran with deep experience across multiple industries, solutions, and technologies. As a former Verizon Network CIO and Network Executive at AT&T and Bell Labs, he has extensive hands-on experience in leading strategic network and IT development projects and managing communication service provider environments. He has also led strategic and tactical engagements in network transformation, IT transformation, and business process and performance improvement for clients throughout the Americas.

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Scott Malson

Scott Malson


Application Archive & Retirement Customer Programs – Dell Technologies Services

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Scott Malson is Dell Technologies Senior Program Manager, working in Dell Technologies Application Portfolio Optimization discipline, leading an Application Archiving Program for a large Healthcare organization based in Louisville Kentucky.

As a Sr. Program Manager with many years of experience overseeing transformational programs for some of Dell Technologies most strategic customers, Scott Malson has a proven track record of successfully planning, developing, and implementing state of the art technical solutions that solve real business problems.

Prior to joining Dell Technologies, Scott was an IT leader in the Automobile Insurance industry. This is Scott’s first foray into the blogging world, taking this opportunity to share his thoughts and experiences on a customer and technology about which he is most passionate.

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Pat Quigley

Pat Quigley


Vice President, Team Member Experience, Dell Digital

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Pat Quigley is a 20+ year IT veteran – a geek who thrives on change – passionate about creating a dynamic and collaborative workplace where team members can work seamlessly from anywhere, anytime, on any device. Pat is vice president of the 900+ person Dell Digital Team Member Experience (TMX) organization that is driving workforce transformation across Dell Technologies. He is also a recreational cyclist and avid oarsman who thrives on the work-life balance made possible by these modern solutions.

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Tim Wright

Tim Wright


Consultant, Workforce Transformation, Dell Technologies Education Services

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Tim Wright joined Dell EMC, now Dell Technologies, in 2013 as Consultant-Professional Development in the then GSD L&D organization. His focus initially was on providing professional/personal skills improvement resources for members of the training delivery organization. That soon expanded to Tim’s development of a series of virtual instructor-led professional development courses that ran successfully for the SDS organization.

After teaching middle school for 13 years—to individuals now in their late 40s and early 50s!—Tim navigated to corporate training and development. He’s been at it as the industry’s changed its name from “corporate training” to “training and development” to “corporate learning” to “L&D” to “digital learning”….. His focus has always been in the area of interpersonal skills: professional development, soft skills, generic training. Whether communication skills or team building or leadership development or problem-solving and decision-making, Tim’s passion is helping people discover ways to improve their performance while increasing enjoyment of what they do.

As much as possible, Tim enjoys a 40-40-20 approach to his work. Ideally, he spends 40% of his time interacting with stakeholders to engage in the observation-interview-empathize segments of Design Thinking. The next 40% continues DT practices of prototyping, sharing with stakeholders, testing. The last 20% is the delivery or iteration where failure is discovered as the fastest step to improvement. He even envisions a project that allows him to fit that formula into a 5 day week: M-T is design, W-T is development, F is delivery.

Tim’s pretty much given up running for long-distance walking/hiking. His golf game is improving. He journals like crazy and is always working on another poem.

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Arun Krishnamoorthy

Arun Krishnamoorthy


Global Lead - IT Transformation Portfolio, Dell Technologies Consulting

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Arun Krishnamoorthy is the Global Lead for the IT Transformation Portfolio at Dell Technologies Services and is focused on helping customers modernize their IT platforms and accelerate productivity and innovation. With over 25+ years in the industry playing different roles, he has established himself as a thought leader with a proven track record of crafting pragmatic solutions to address complex business needs. He supports various verticals such as Financial Services, Healthcare, Utilities, Government, Insurance and Telecom. He is passionate about applying best practices and illuminating customers with strategies and roadmaps to realize investments and achieve business outcomes quickly.

Arun is instrumental in building a risk-based Business Resiliency practice at Dell that focuses on holistic outcomes that go beyond traditional business continuity and disaster recovery such as application continuity and cyber recovery.

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Garry Wiseman

Garry Wiseman


Senior Vice President, Digital Customer Experiences, Dell Digital

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Garry Wiseman, Senior Vice President, Digital Customer Experiences, drives research and development to continually enhance Dell’s commerce platforms and applications. This includes Dell.com, the Premier B2B portal, Federal, Commerce Platform, and internal sales and marketing systems.

Before joining Dell in 2017, Garry spent more than 20 years building high scale, innovative, global and secure online consumer and enterprise products for start-ups and the world’s largest technology companies. This includes leading Internet of Things product management and core infrastructure product and program management at Salesforce; managing search and discover product management at eBay; and the planning, design and execution of Bing’s travel, places, entertainment and commerce search products.

Garry studied international business administration at Wolverhampton University and authored eight U.S. patents for commerce-related inventions.

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Hemal Shah

Hemal Shah


Sr. Vice President, Data - Dell Digital

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Hemal has been with Dell since 2008, currently serving as Regional CIO (APJ) and Senior Vice President of all things data.

As a regional CIO, Hemal’s team executes the Global CIO strategy in APJ, partnering with APJ business teams. The Data team defines and drives the global data strategy for Dell Technologies.

Prior to this role, he has led multiple IT functions and teams, supporting stakeholders across Sales, Marketing, Services, Global Operations, Supply Chain, Online and Finance. He also led key IT strategy and architecture projects, including Digital Transformation, Mergers and Acquisitions.

Before joining Dell, Hemal was with KPMG/BearingPoint Inc. as a Senior Manager for the Customer Value Management team and Oracle practice.

He has a master’s degree in computer science from the University of Illinois, Urbana-Champaign and a bachelor’s degree in computer engineering from Victoria Jubilee Technical Institute in India. He also has taken leadership courses at Yale University School of Management.

Hemal currently lives in Bangalore India with his wife and two kids.

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Kevin Herrin

Kevin Herrin


Vice President, IT Infrastructure Platform & Engineering, Dell Technologies

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As Vice President of Dell Digital’s (Dell’s IT organization) Infrastructure Platform & Engineering organization, Kevin Herrin is responsible for global data center, platform, database, public and private cloud, network, voice, and call center telephony infrastructures. He is also responsible for the financial management of those infrastructure platforms.

Kevin is a strategic, multi-dimensional technology executive, with a proven track record of delivering profitable growth and organizational impact through large-scale, disruptive technology and its business applications. He is an energetic change agent and visionary respected for his skills in structuring and growing complex teams, operating in chaotic environments, and developing relationships with colleagues, clients and executives.

Prior to joining Dell, Kevin was founder and CEO of Technology Pathfinders Consulting, a consulting firm offering client organizations DevOps, Cloud Engineering and Transformation, and Operational Optimization. He has also held a variety of engineering and leadership roles at Virtustream, EMC, VMWare and AT&T.

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Shawn Jagodzinski

Shawn Jagodzinski


Senior Director, Dell Technology Services Product Group

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Shawn Jagodzinski joined Dell in 2000 and serves as a Senior Director of Product Management for Dell Technology Services supporting Commercial Client Managed Services.

Shawn’s prior Dell experiences includes leading Global Service Delivery Management, Global Channel Strategy, Global Custom Solution Intake & Design, Global Field Services for Data Center Solutions, managing Global Field Services for a large outsourcing contract, as well as managing the Americas Retail & Specialty Deployment team.

Prior to Dell, Shawn held roles in quality, operations management, and customer service within the high-tech industry. He has a Master of Business Administration degree from the University of Texas–Austin and a Bachelor of Science in Electrical Engineering from The University of Iowa.

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Dee Chury

Dee Chury


EMEA CTO & Workforce Transformation Solution Lead, Dell Technologies Consulting Services

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Dee Chury is the EMEA CTO responsible for Dell Technologies’ workforce transformation consulting services portfolio in region. His multi-faceted role encompasses portfolio enablement for both sales and delivery teams, undertaking complex solution quality assurance, and leading customer consulting engagements.

With recent world events causing unprecedented upheaval to the economy and to public services, Dee believes he has a personal responsibility to help accelerate digital transformations that enable a modern workforce to thrive. This includes the introduction of flexible working solutions, modernised apps experiences, and real-time collaboration amongst other creative solutions.

Possessing over 25 years of experience working across several vertical industries, Dee has overseen the implementation of technology solutions that have enabled his customers to drive immense value, whether that’s helping them to deal with industry disruption, or helping to them to enable other transformational outcomes. His approach is to understand his customer’s business goals and challenges, and then to architect solutions that sensitively apply technology where it creates a positive impact. He has extensive technical knowledge and is a recognised Microsoft Certified Master.

Dee lives just outside London in the UK with his wife. He has a son and daughter both of whom are grown up and has recently entered a second stage of parenthood with an adopted canine Goldendoodle.

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Bethan Williams

Bethan Williams


Cloud Native, DevOps and APO EMEA Solution Lead, Dell Technologies Consulting

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Bethan Williams has over 20 years of experience in the IT industry and 8 years within the Dell Technologies family. Beth started her IT career as a software developer and then moved into consulting and leadership roles in order to realize her passion for helping teams embrace new ideas and approaches.

Beth is experienced in transforming teams to use innovative and lean techniques such as Agile, Lean Startup, CI/CD and DevOps approaches, building and scaling highly skilled and cohesive teams, strategy development and application transformation project delivery at enterprise scale.

Prior to Dell, Beth has been a key contributor and leader in professional service organisations across the Dell Technologies family, including SpringSource VMware, Pivotal, EMC and now Dell. Beth is currently Cloud Native, DevOps and Application Portfolio Optimisation Solution Lead for Dell Technologies Consulting across EMEA.

Beth lives in the UK with her young son and enjoys snowboarding, rollercoasters, running and volunteering.

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Colin Sainsbury

Colin Sainsbury


Principal Consultant, Dell Support and Deployment Services

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Colin joined Dell in 2010 as a Solution Architect and is now a Principal Consultant at Dell EMC Support and Deployment Services. He provides strategic guidance and technology expertise that organizations need to transform their end user computing environments. In his role, Colin is responsible for helping Dell’s customers adopt Windows 10 and optimize their deployment processes. A significant element of this work is to improve the end user experience by enhancing user mobility whilst maintaining data security through Dell EMC’s comprehensive portfolio of Deployment Services offering.

Colin has 20 years of experience in the IT industry. He started out as a tier 2 helpdesk analyst for the Computing Centre at Imperial College, London. Shortly after taking this role, he was asked to deploy Microsoft Exchange 4.0 into the College as it began to move from a UNIX SendMail email system. Having gained significant experience by deploying one of the earliest Exchange environments, he moved into Exchange consultancy roles.

Three years after that initial implementation he was working as an Exchange consultant for Compaq. Lady luck intervened once more and Colin was asked to perform an Exchange upgrade for a branch of the UK Ministry of Defence (MoD). This led Colin to specializing first in MoD engagements then branching out into the wider Central Government space dealing with a number of key Government departments.

This specialization naturally brought with it an understanding of the security concerns and drivers in these sensitive environments. However, since joining Dell he has used this experience across all industry sectors. He has acted as both Security and Solution Architect before taking up his current role as a Principal Consultant.

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Mike Shea

Mike Shea


Office 365 Solutions Architect, Dell Technologies Consulting Services

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Mike Shea has been with Consulting Services for over 10 years, primarily focused on Microsoft collaboration services. During this time, Mike has engaged in multiple roles, including project management, business analysis, technical consulting, and pre-sales.

Leading projects with organizations of all sizes and industries, Mike is passionate about helping customers achieve their workforce transformation objectives and helping to deliver personalized experiences for end users. He applies his deep knowledge and experience to approach projects from many perspectives and guide a customer engagement through the entire process from envisioning, solution assessment, design, implementation and training.

In his free time, Mike enjoys spending time with his family and is an avid sports fan, including continuing to play in both football (flag) and soccer leagues.

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Laura Trammell

Laura Trammell


Services Product Manager, Dell Technologies Services

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Laura is the Services Product Manager focused on modernizing the ProSupport Suite for PCs offer. In her 18 years at Dell, she’s held a variety of Services and IT roles, the majority of which focused on support for Dell customers. Laura is passionate about technology that makes life easier and excited about including new technology capabilities into the ProSupport Suite for PCs. She holds BA and BS degrees from University of Texas and an MBA from Texas State University.

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Tania Ward

Tania Ward


Security Champion, Dell Technologies

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Tania Ward oversees the security training and security champion program at Dell Technologies. In this role, she drives to put security in the hands of Dell's development teams. She cultivates a culture of security across the company by increasing secure development knowledge and the adoption of security best practices. Prior to this role, Tania worked in the Product Security Incident Response Team (PSIRT) for just under six years. In that time, she revamped the vulnerability response program, instituted companywide KPIs, and spoke at industry events on topics such as Secure Development Lifecycle, Third Party Component Management as well as the Security Champion Program. She also participated in establishing the PSIRT and the Multi-Vendor Coordination frameworks from the Forum of Incident Security Response Teams (FIRST) association.

Tania is from Northern Ireland and graduated with a degree in Computer Science from the University of Aberystwyth, Wales. She moved to the United States in 1999 to join Microsoft where she spent just over 14 years working on a multitude of different products such as SQL Server, Windows Live and Microsoft Office.

Tania currently co-chairs the SAFECode Training Working Group as well as the Trusted Computing Group Vulnerability Response Team. She considers herself a responder at heart, whether it’s volunteering as an Emergency Medical Technician for her local ambulance service or ski patrolling as part of the National Ski Patrol.

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Matthew Roberts

Matthew Roberts


Global Lead: Digital Workplace, Dell Technologies Consulting Services

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Matt Roberts has been with Consulting Services since 2006. Collaborating with customers for so many years to enable their employees to just get work done, he has a unique perspective on how best to leverage technology that spans Dell’s strategically aligned businesses, the Microsoft ecosystem, and other third party software to achieve real workforce transformations for clients.

Matt is passionate about digital transformation, modernizing digital app experiences and developing solutions that make the digital workplace as productive, engaged, and connected as possible.

With 20+ years of software and consulting experience, his career has focused on Digital and Web/App Development. He has broad digital strategy, solution and technology architecture expertise; with specific depth in portal, collaboration, digital/web, content mgmt., search, and ITSM solutions.

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Mustafa Hamid

Mustafa Hamid


Global Discipline Lead, Comms. & Collab., Dell Technologies Consulting Services

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Mustafa Hamid is the Global Discipline Lead for our Communications and Collaboration discipline within workforce transformation. In this role, he helps define globally consistent delivery practices, provides strategy and thought leadership, and leads enablement and readiness for our global community around Communcations and Collaboration.

Mustafa has a diverse background in many Microsoft-centric technologies including modern workplace and Office 365, cloud and virtualization, Microsoft System Center, and adoption and change management. He is passionate about helping end-users realize their potential through the use of technology and navigate the increasingly accelerated pace of change.

Mustafa enjoys hiking and other outdoor activities. He lives in Dallas, Texas with his wife and has two sons.

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Jason Chan

Jason Chan


Senior Director, Global Network Services, Dell Digital

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Jason has over 20 years of experience in the networking and telecommunications industry. He currently is Head of Global Network Services for Dell Digital leading the company’s own internal transformational initiatives from software-defined networking in the Datacenter with open networking and SDN, all the way to the Edge with SD-WAN.

Over Jason’s career, he has contributed to IEEE telecommunications standards related to broadband access technologies, to architecting both service provider and enterprise networking solutions.

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Anjali Arvind

Anjali Arvind


Consultant, Strategy and Engagement, Dell Technologies Education Services

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Anjali Arvind joined Dell Technologies over 8 years ago and currently leads strategy for Education Services. In this role, she works cross-functionally to help define overall strategy and provide thought leadership around learning and development. She approaches this with a dual perspective. “Outside-in” encompasses analyzing market trends through primary and secondary research on emerging trends in learning experiences and technologies as well as understanding the competition. “Inside-out” requires aligning to the goals set by Dell and Education Services. In combination, the goal is to consistently deliver value to all learners – customers, partners and employees – throughout their learning lifecycles. In her previous role, she was part of the Marketing and Digital Engagement team in Education Services, leading go-to-market strategy, marketing campaigns, and sales enablement.

Anjali is based out of Boston, Massachusetts and in her free time loves traveling and long hikes with her two rescue pups.

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Steven Seserman

Steven Seserman


Director, Dell Technologies Deployment Services

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Steven is a Director of Product Management for Dell Technologies Services. He currently leads a team of services professionals responsible for developing Enterprise Deployment offerings for the Dell Technologies services portfolio. Steve holds a BS and MBA as well as more than 30 years of experience in Support Services, Logistics and Professional Services.

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Dave Carlson

Dave Carlson


Workforce Transformation Global Lead, Dell Technologies Consulting Services

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Dave Carlson is the Global Workforce Transformation Lead responsible for the Americas, EMEA and APJ theaters. In this role he drives globally consistent standards, strategy and thought leadership around VDI & End User Computing, Digital Workplace and Communications & Collaboration solutions for Dell Technologies Consulting Services.

Dave has spoken at numerous industry events on topics such as enterprise IT strategy, application portfolio optimization, data center consolidation, cloud computing, end user computing, virtual desktop infrastructure, and application management strategies. He has also been published on the subject of messaging strategy and infrastructure design.

Outside of the office, Dave enjoys searching for fresh powder in the mountains, relaxing at the beach and traveling with his family. He resides in New Jersey with his wife and two children.

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Victor Lopez

Victor Lopez


Director, Global Technology Product Manager (CSG), Dell Technologies Services

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Victor Lopez is a 15-year veteran of Dell Technologies and the leader of our Client Services SupportAssist product team. Victor has been building complex technical solutions for the past 24 years in the fields of service provider start-ups, early 4G mobile technology, financial services, custom factory workflow, and now proactive, predictive client fleet management. He is passionate about delivering tools that reduce customer effort and create opportunities to keep Dell client systems running at their best. When he’s not leading teams at Dell to build an always evolving SupportAssist for home and business PC experience – you can find him south of the border leading his local youth group to build houses.

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Daniel Murray

Daniel Murray


Global Discipline Lead – Cloud Native Apps and DevOps, Dell Technologies Consulting

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Daniel Murray has been with Dell Technologies for 10 years and leads Consulting Services for DevOps and Cloud Applications within the Application Transformation practice. He has over 20 years of consulting experience, leading projects across various industries, and serving in multiple practice areas including software, data, and infrastructure architectures in both private and public clouds.

Daniel is passionate about helping his customers achieve maximum value through DevOps by educating them how to transform their technical and business practices through the combination of technology, process, and people. He expertly guides customer engagements to completion by applying his deep knowledge, experience, and demonstrated ability to establish and maintain working relationships across disciplines, industries, and organizations.

Daniel received his Bachelor of Science in Chemical Engineering from Georgia Tech. In his free time, he enjoys watching soccer and scouting. Daniel resides in Atlanta, GA with his lovely wife and their three kids.

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Casey Winzeler

Casey Winzeler


Advisory Transformation Consultant, Dell Technologies Consulting

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Casey Winzeler is an Advisory Transformation Consultant within Dell Technologies Consulting Services team. He has deep experience enabling, executing, and achieving meaningful change in global IT organizations. Casey’s focus areas include Business Analysis, DevOps, modern IT Service Management (ITSM), and Public, Private and Hybrid Cloud Operating Models.

Casey specializes in bridging the gap between strategic, operational and technical communities. Too often, these groups operate in siloes and lack the critical communication channels necessary to succeed in their organizations. Casey advocates the use of tools and techniques such as Value Stream Mapping and Enterprise Architecture help bridge these divides and break down the barriers to transformation.

Casey joined Dell Technologies via heritage EMC, where he delivered consulting services in IT Strategy, ITSM, Cloud Computing and DevOps. Prior to Dell, Casey held several Enterprise Architect roles in a Federal consulting services organization. He received both a Masters and a Bachelor of Science degree in Systems Engineering from the University of Virginia.

Casey resides in Richmond, Virginia with his wife and children. In his free time, he enjoys watching and playing sports, spending time outdoors, and traveling.

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Mark Giuliani

Mark Giuliani


Microsoft Dynamics Delivery Leader, Dell Technologies Consulting

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Mark Giuliani leads the Microsoft Dynamics and SQL BI practices. He oversees all aspects of pre-sales, delivery and support to drive growth and deliver high quality solutions to our customers. Prior to this role, Mark led the Global Dynamics and CRM Consulting organization for Dell Services/NTT. Mark is a technology leader with 23 years of IT Experience and 14 years with Dell EMC. He is based in Pittsburgh, Pennsylvania. Mark joined Dell in 2009 as part of the Allin acquisition. Prior to Dell Technologies he held positions at Ernst and Young, UBICS and Premier Technologies.

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Bart Driscoll

Bart Driscoll


Global Innovation Lead – Digital, Dell Technologies Consulting

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Bart Driscoll is the Global Innovation Lead for Digital Services at Dell Technologies. This practice delivers a full spectrum of platform, data, application, and operations related services that help our clients navigate through the complexities and challenges of modernizing legacy portfolios, implementing continuous delivery systems, and adopting lean devops and agile practices. Bart’s passion for lean, collaborative systems combined with his tactical, action-oriented focus has helped Dell Technologies partner with some of the largest financial services and healthcare companies to begin the journey of digital transformation.

Bart has broad experience in IT ranging from networking engineering to help desk management to application development and testing. He has spent the last 22 years honing his application development and delivery skills in roles such as Information Architect, Release Manager, Test Manager, Agile Coach, Architect, and Project/Program Manager. Bart has held certifications from PMI, Agile Alliance, Pegasystems, and Six Sigma.

Bart earned a bachelor’s degree from the College of the Holy Cross and a master’s degree from the University of Virginia.

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Howard Elias

Howard Elias


Chief Customer Officer and President of Services & Digital

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Howard Elias is the chief customer officer and president of Services and Digital at Dell Technologies. He leads a global organization devoted to customer advocacy and oversees global support, deployment, consulting, education, managed services, the IT organization, and Virtustream.

He is executive sponsor to more than a dozen of Dell Technologies’ largest enterprise accounts and is responsible for setting and driving strategy to enable and accelerate the mission-critical business transformations of customers and Dell’s own global operations.

Previously, he held various leadership positions at EMC, including president and chief operating officer of Global Enterprise Services. In 2016, he was tapped to be EMC's lead for the Dell and EMC integration, overseeing the value creation and combination of the largest technology merger in history.

Howard joined EMC in 2003 from Hewlett-Packard where he was senior vice president of Business Management and Operations for the Enterprise Systems Group. Prior to Hewlett-Packard, he held executive positions at Compaq, Digital, AST Research and Tandy Corporation.

Howard was a co-founder and served on the board of managers for the Virtual Computing Environment (VCE) Company. He currently serves as chairman of TEGNA Inc., a media and digital business company, and is a member of the Massachusetts Business Roundtable. He attended Wayne State University and Lawrence Technological University.

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Bob Feiner

Bob Feiner


Senior Vice President, Global Deployment and Partner Services, Dell Technology Services

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Bob Feiner joined Dell Technologies in 1999 and serves as Senior Vice President of Dell Technologies Global Deployment and Partner Services. He leads a global organization that supports Dell Technologies’ customers in more than 140 countries. His team of 3,000+ provide services to customers throughout their lifecycle including configuration services, installations and deployments, managed services, on-site support, and asset recycling and resale. As the leader of Dell Technologies Deployment and Partner Services organization, he is responsible for managing a $1 billion business.

Bob is also the global co-chair for True Ability. True Ability is Dell’s Employee Resource Group for team members impacted by special needs and/or disabilities. In 2015, Bob was recognized as the Springboard Consulting North America Disability Champion of the Year. His prior experiences at Dell Technologies include leading various field services teams, managing technical support centers, and building the first of what would become six global service command centers.

Prior to Dell, Bob was a management consultant in Ernst & Young’s supply chain management practice. He also held a variety of roles in the energy industry. Bob has a Master of Business Administration degree from the University of Texas–Austin, 1997 and has a Bachelor of Science in Mechanical Engineering from Tulane University, 1991.

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Craig Piwonka

Craig Piwonka


Engagement Manager for Microsoft Dynamics, Dell Technologies Consulting Services

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Craig Piwonka is an Engagement Manager within the Dell Technologies Consulting Services Dynamics practice. Craig is a PMP certified project manager and manages large Dynamics ERP and CRM projects. He conducts business process analyses and serves as a functional architect in Dynamics pre-sales and delivery projects. In previous roles at Dell Technologies, Craig has served as a product manager for Dynamics and SQL Server services and managed the global IT workforce planning team. Craig is a results-oriented business leader focused on helping customers improve business processes through technology and his 30 years of IT and business experience. Craig joined Dell Technologies in 2005 and is based in the Austin, Texas area.

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Mary Cay Kosten

Mary Cay Kosten


Senior Vice President, Dell Technologies Services Operations

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Mary Cay leads a team of 1400 professionals that provide operational support to the Dell Technologies Services organization. Her team is responsible for driving operational excellence and implementing innovations across Dell Technologies Services. This includes areas such as eServices & Knowledge Management, Program and Change Management, Business Services, Remote Support Contact Center Operations, Command Center, Process Engineering and Data Sciences, Data Enablement and Analytics, and the Global Centers of Excellence.

Kosten has over 30 years of experience in service and supplier management, with a proven track record in building outstanding service delivery organizations. Prior to joining Dell EMC, she was Vice President of global customer services delivery for Oracle/Sun Microsystems, responsible for delivering all elements of Sun Microsystems’ support services.

Under her leadership, Sun achieved the prestigious J.D. Power Certified Technology Service and Support (CTSS) Award for "An Outstanding Customer Service Experience," the Technology Services Industry Association (TSIA) Award for Excellence in Service Operations, and Sun was inducted into the STAR Awards Hall of Fame.  

Kosten is a 2008 recipient of the Denver Business Journal's Outstanding Women in Business (High Tech and Telecommunications) Award and a 2006 recipient of the Silicon Valley YWCA Tribute to Women and Industry (TWIN) Award. She also is on the Advisory Board for TSIA’s Field Services discipline.

She holds an MS degree in systems management from the University of Southern California and a BS in marketing from the University of West Florida.

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Rob Small

Rob Small


Principal Consultant, Dell Technologies Consulting Services, Data Analytics

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Rob has over twenty years’ experience working with customers on maximizing the value they receive from their data assets and information management investments. He joined the Dell Technologies Services business in 2008, and has spent most of that time working with customers across the healthcare sector, helping define, plan and execute strategic, technology-driven, business initiatives focused on big data and analytics.

Prior to joining Dell Technologies, Rob held a number of leadership positions delivering data management software, services, and solutions for the pharmaceutical and biotech industries.

A Londoner, long-time New Jersey resident, and avid trail runner, Rob spends too much of his too little free time running the state parks of Northern NJ. Proud board member of the Salt Shakers running club, a group that’s raised over $50k in the last four years for breast cancer charities. saltshakersrun.com.

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Denise Partlow

Denise Partlow


Director, Dell Technologies Consulting Services

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Denise is a Director of Product Marketing for Dell Technologies Consulting Services. She currently leads a team of professionals responsible for formulating and executing marketing strategy for Dell Technologies consulting services portfolio.

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Jen Felch

Jen Felch


Chief Digital Officer and CIO, Dell Technologies

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Jen Felch is the Chief Digital Officer and CIO for Dell Technologies, responsible for driving the strategy, direction and delivery for Dell Digital (Dell’s IT organization) while leading the transformation and adoption of digital technologies across Dell.

Jen’s position combines the traditional roles and responsibilities of a CIO, along with the emerging role of change agent for digital transformation. She leads the organization in the Dell Digital Way – a simplified and innovative approach to quickly introducing new products and capabilities that provide Dell with an unrivaled competitive edge.

Most recently, Jen was a senior vice president in the Office of the CIO, leading corporate supply chain, IT strategy and business operations. Prior to that role, Jen dramatically improved the order experience for businesses throughout Dell and held several global business architecture, supply chain and factory operations roles. Before joining Dell, she held a variety of engineering and leadership roles at Boeing, Parametric Technology Corporation (PTC), and successful software startups.

Jen has a Bachelor's and Master's degree in Mechanical Engineering from MIT and is an alumnus of the Leaders for Global Operations Program at MIT, where she earned her MBA and an MS in Computer Science.

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Chris Gaudlip

Chris Gaudlip


CTO, Dell Technologies Managed Services

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As chief technology officer (CTO) for Dell Technologies Managed Services, Chris Gaudlip provides visionary leadership for Dell Technologies Managed Services customers.

Chris brings 25 years of experience at Electronic Data Systems (EDS) and Perot Systems to his role at Dell Technologies. His accomplishments include pioneering Dell EMC Proven Certifications, filing multiple pending and approved patents for his innovations, and designing solutions for Fortune 500 customers. He was recognized for his achievements by being selected as an Dell EMC Distinguished Engineer – Lead Technologist in 2011.

In his current role, Chris is actively involved in Dell Technologies sales efforts, technical validations, and directing the future endeavors of Managed Services. He is the customer liaison and advisory consultant for the Managed Services offerings. Dell Technologies' customers look to him as a trusted advisor.

When not traveling or reading up on the latest technologies, he can be found at his favorite hunting and fishing spots.

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Joe Pearlman

Joe Pearlman


Solution Principal, Cloud Native CI/CD and IaC DevOps, Dell Technologies Consulting

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Joe Pearlman is a Solution Principal for Dell Technologies Consulting focused on Cloud Native CI/CD and Infrastructure-as-Code (IaC) DevOps based out of New Jersey.

Previously he worked in Delivery on DevOps and IaC projects spanning industries of telecommunications, finance and banking, insurance, retail and travel since joining the company in 2013. His experience in DevOps began well before DevOps the term was coined some 10 years ago. The provenance of the Continuous Delivery operating model, a key foundation to DevOps and IaC, equal to the importance of Agile in this quickly evolving field, has finally received its due recognition in Digital Transformation.

The best thing about working at Dell is the great people we work with and the level of engagement we have with our teams and customers. Each conversation builds on the next, and each solution comprises a high level of dedication and collaboration. Being in this new role, Joe has seen this through our impressive case studies and content ever-focused on winning an opportunity to deliver excellence to our clients.

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Matt Liebowitz

Matt Liebowitz


Global Multi-Cloud Infrastructure Discipline Lead, Dell Technologies Consulting Services

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Matt is the Global Multi-Cloud Infrastructure Discipline Lead within Dell Technologies Consulting. He focuses on helping establish standards, driving service development and providing thought leadership for Dell Technologies multi-cloud & virtualization services & solutions.

Matt was named a VMware vExpert every year since 2010 and is a member of the Dell EMC Elect recipients since 2015. He is a frequent blogger and author on a wide range of cloud related topics. Matt has been a co-author on three virtualization-focused books, including Virtualizing Microsoft Business-critical Applications on VMware vSphere and VMware vSphere Performance. He is also frequent speaker at the VMworld conference.

Matt is active on social media and can often be found talking about cloud on Twitter at @mattliebowitz.

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John Moody

John Moody


Vice President, Global Support Deployment Services

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John Moody is responsible for the worldwide design, development and marketing of services for PCs and tablets including ProSupport, ProSupport Plus for PCs and Tablets and Base Warranty as well as deployment and configuration services.

John has 19 years of services, sales/online marketing and product marketing experience at Dell. Prior to joining Dell in 1996, John worked in insurance and health care systems integration for Electronic Data Systems.

After graduating from the University of Texas at Austin in 1985 with a BBA in Accounting, John worked for Coopers & Lybrand, auditing and consulting in a variety of industries.

John is a native Texan who currently lives in Austin, Texas with his wife Lea and has two children. In his spare time, John enjoys running, biking and water skiing.

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David Buffo

David Buffo


Consulting Marketing Manager, Dell Technologies Consulting Services

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David is a Consulting Marketing Manager for Dell Technologies Services, based in Hopkinton, Massachusetts. He has 25 years’ experience in the IT industry, including 15 years in solutions and services. David’s focus is IT infrastructure, but his work with clients is concerned with accelerating transformation of IT from a technology supplier into a provider of services to the business. He started with EMC (now Dell Technologies) in 2004 and meets regularly with clients at Dell Technologies' executive briefing center and at industry conferences.

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Norman Dee

Norman Dee


Global Discipline Lead: Multi-Cloud Operating Model Enablement, Dell Technologies Consulting Services

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Norman Dee is the Global Practice Lead for Multi-Cloud Operating Model Enablement at Dell Technologies covering transformation tools for Operating Model, IT Financial Management/Business Case and Capacity Planning. In his role, he helps enterprises fully understand the technical and financial benefits of operating model and infrastructure transformations. His career has spanned roles from directing worldwide projects to CTO/CIO, across multiple industries including financial services, publishing and online retail.

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Ted Streck

Ted Streck


Global Data Center Discipline Lead, Dell Technologies Consulting Services

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An Experienced Manager with over 30 years industry experience delivering consulting services and IT solutions. Prior to joining Dell Technologies, Ted was a Vice President at a national ISP in charge of their IT Systems and operations. Prior to that Ted was the Vice President of a software development organization, where he was responsible for a 30 million dollar subsidiary. Additionally Ted was part of an acquisition team that acquired over a dozen smaller companies in the course of 25 months.

At Dell EMC, Ted has successfully delivered projects that include Business Continuity/ Disaster Recovery strategy development, business requirements analysis and systems and application requirements analysis.

Ted is experienced in operational management as well as project management and IT infrastructure strategy, implementation and support. Ted has considerable experience in Data Center Strategy, Server and Storage Consolidation and the migration of legacy technology, processes and organizations to new models. Ted is one of the original authors of the Dell EMC data center migration methodology.

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Chip Kalfaian

Chip Kalfaian


Global Discipline Lead – Application Profiling, Dell Technologies Consulting Services

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Chip Kalfaian has 30+ years of hands-on application development and IT leadership experience. Here at Dell Technologies, he leads the Application Portfolio Optimization practice globally and is responsible for developing solutions. Chip focuses on designing solutions that enable customers to decrease the cost and complexity associated with legacy portfolios, while increasing speed and agility in order to enable the business. He believes the challenge of portfolio modernization is to look for small, impactful wins in the near term, while implementing longer-term strategic transformation. Deployment methods draw from processes and technologies that enable rapid assessment of applications and infrastructure and that are implemented through short iterations. This is all harnessed to drive positive business results faster.

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Jorge Pereira

Jorge Pereira


EUC Solutions Principal, Dell Technologies Services

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As a Technology Consultant, Strategist and Program Manager Jorge has supported many organizations through the deployment and management of technology in order to achieve their business goals by assessing, developing and executing strategic plans that result in cost-effective business and information technology solutions. Jorge brings over 25 years of experience in IT strategic planning, systems integration, software development and deployment services.

With a proven track record in the successful leadership of large technology projects, Jorge is passionate about collaborating with teams to drive the implementation of technology to meet business goals. Over the past few years, Jorge has focused on customers solutions in the areas of: End-User-Computing (EUC) Lifecycle Management Services, Modern Device Management, Windows 10 migrations and maintenance, Workspace Transformation including IT consumerization and BYOD strategies.

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David Mensing

David Mensing


Director of Product Management, Support and Deployment Services

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David Mensing has been with Dell for over 20 years, primarily focused on Support and Deployment Services. During his time, David has engaged in multiple roles, including Client and Enterprise Support and Product Management.

Leading projects across the Deployment, Residency, and Data Migration Services portfolio, David focuses on more tightly integrating our services portfolio while evolving existing offerings. He believes in aligning the service experience to the customer’s lifecycle, so that we can assist the customer at every stage.

David has a degree in History from the University of Texas at Austin. In his free time, he enjoys being the leader for his son’s Cub Scout Den, playing the classical double bass, studying history, and traveling.

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Anandh Venkatraman

Anandh Venkatraman


Chief Digital Officer and Application Transformation Lead (APJ, EMEA), Dell Technologies Consulting

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Anandh is the Chief Digital Officer and Application Transformation Lead (APJ, EMEA) at Dell Technologies and runs the Digital Transformation Consulting team in India. Anandh has been employed by Dell Technologies/Dell EMC for the last 9 years.

Prior to that he worked in various technology and management consulting roles in the US, Europe and India. He is very passionate about future technologies and its impact in changing the world.

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David Ulbrich

David Ulbrich


Enterprise Technical Support Strategist, Dell Technologies Services

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David Ulbrich has been with Dell EMC since 2002 and has been involved with datacenter virtualization technologies since 2004. David has contributed in many roles including support engineer, escalations management, new product and new service introduction, M&A, program management, global labs management, ISO compliance, financial controls, and strategy.

David is most proud of the contributions he’s made to the personal and career advancement of his co-workers and the work he’s been involved with to grow and strengthen Dell EMCs customer-focused culture.

Outside of work, David enjoys spending time with his family, reading, and staying active.

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Michael Shepherd

Michael Shepherd


Lead AI Research Technologist, Dell EMC Support & Deployment Services

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Michael Shepherd is a Technical Evangelist with 20 years’ experience, providing vision and leadership through transformational AI initiatives. As the Lead AI Research Technologist at Dell EMC in Support & Deployment Services his insights into supply chain, manufacturing and software services are foundational to his message that a proper perspective should be at the core of all data science and product performance analytics.

Michael leads the Dell Data Science Forum and offers his expertise both as a member of the Advisory Council at UT McCombs School of Business MBA and with the core team for Xavier’s Artificial Intelligence Initiative for Pharma. He is an innovator with twelve patents spanning hardware and software methods in eight countries.

When he isn’t consumed by data science he can be found hiking with family and friends somewhere off the beaten path and out of service.

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Sarika Puri

Sarika Puri


Vice President, Digital Commerce Platform Services

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Sarika Puri is responsible for leading the vision, strategy and execution of a modern, global, cloud-based, omni-channel commerce platform that enables Dell to meet our customers wherever they are and provide the best experiences on Earth to discover and purchase Dell technology.

Sarika brings over 14 years of experience across commerce to the role along with an intense focus on the customer and a desire to drive transformative end-to-end change to our technology ecosystem.

Sarika is passionate about building high performing engineering & product teams; architecting and implementing highly scalable technology solutions in a fast-paced, complex environment.

Sarika lives in Austin, Texas with her husband and two children. In her free time, she spends time with her friends and family; loves reading; running; hiking and travelling.

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Doug Driskill

Doug Driskill


Vice President, Dell Technologies Support & Deployment Services

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Doug Driskill joined Dell in 2000 and has most recently served as Vice President of Dell Americas Commercial Support Services business. Doug leads an organization of over 5,000 direct and partner team members delivering remote support services in over 40 countries.

Doug's responsibilities include managing enterprise and client support service delivery operations for commercial enterprises ranging from small businesses to the Global 500. Remote support operations include L1-L4 technical support and cover a broad range of products, technologies and solutions including networking, server, storage, software, and edge client products in converged, virtualized, and open standards environments.

Doug has over 25 years of experience leading operations and service delivery organizations at both the regional and global level. His key experiences include building high performance teams, globalizing businesses, developing org/talent, leading business integrations, and transforming businesses.

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Kent Allison

Kent Allison


Senior Director, Dell Technologies Services Tools

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Kent has been with Dell [now Dell EMC] for 16 years in product development roles for enterprise, client and now services product group. He is passionate about delivering great products to customers. He has leveraged his Dell EMC experience in his current role to build customer solutions that connect client and enterprise products with core IT systems via services delivery automation in SupportAssist and TechDirect. He is driven by the simple product tenets of simplification and reduction of customer effort.

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Greg Bowen

Greg Bowen


Senior Vice President, Digital Acceleration and CTO, Dell Digital

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Greg Bowen is senior vice president of Digital Acceleration and CTO of Dell Digital, the IT organization that supports Dell. He is responsible for advancing Dell Digital’s transformation via a combination of people, process and technology changes to enable the Dell Digital Way—a cultural shift in how team members partner with the business using a direct, simplified and streamlined approach to quickly design, develop, iterate and deliver new products and capabilities.

Greg leads the digital transformation teams instrumental to accelerating Dell’s operation as a product-focused organization, including DevOps practices and technology, enterprise architecture and innovation with artificial intelligence, automation and machine learning. He also oversees the strategic direction and tactical operations for the organization’s customer satisfaction, experience design and analytics functions.

Before joining Dell, Greg held numerous roles in operations, sales, marketing and software development in his 16 years with Amazon.

Greg began his career as an art curator at University Galleries at Illinois State University and holds a Master of Business Administration in Technology Management from the University of Washington, Michael G. Foster School of Business, and a Master of Art in Art History from Illinois State University.

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Stephen Stack

Stephen Stack


Director of Enterprise Architecture, Dell Digital

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Stephen Stack is the Director of Enterprise Architecture for Dell Digital. This strategic role contributes to the overall vision and strategy of the Infrastructure and Operations organization. Leading highly skilled and experienced EAs in the focus areas of strategy, innovation, roadmap and architecture for infrastructure technology portfolios across Data Centre, Modern Networking and Cloud (Public, Private, hybrid and multi).

Stephen also holds the Dell EMC Master Enterprise Architect certification, and is a founding member. His role in the development and delivery of the Master Enterprise Architect Certificate is timely and appropriate as it represents the perfect hybrid of his IT/business passions and presents the opportunity for him and his team to contribute to the development of the next generation of enterprise architects and IT strategy at Dell Technologies.

Stephen has 20 years industry experience in IT and product development, architecture, business and leadership roles. He is highly driven and creative with an acute awareness of the necessary interactivity between the details of implementation and the relevance of strategy. Over the years Stephen has amassed a substantial portfolio of technical certifications, is CTO of a leading open source software project, and is currently undertaking a postgraduate degree (MSc) in Business and Leadership.

Stephen is based in Cork, Ireland with his Wife and two boys. In his free time, he enjoys Martial Arts, Aviation and spending time with his family.

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Doug Schmitt

Doug Schmitt


President, Dell Technologies Services

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Doug Schmitt is President, Dell Technologies Services, where he has full P&L responsibility for Support, Deployment and Managed Services business including strategy, sales, product design, field delivery, technical support and operations. He is accountable for all IT lifecycle services supporting Client Solutions and Infrastructure Solutions including basic warranty, advanced support, configuration services, managed deployment and managed services. Doug leads an organization of over 55,000 direct and partner team members in 165 countries.

Doug joined Dell Technologies in 1997 and has served in a number of leadership roles including finance and operations. Additionally Doug serves on the Board of Dell Technologies PAC. Previous to joining Dell, he was employed with Sequent Computer Systems where he held various senior-level finance positions. Prior to Sequent, he was employed in the banking sector.

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Michael Dulavitz

Michael Dulavitz


Consultant, Portfolio Management, Dell EMC Education Services

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Mike Dulavitz has a passion for working with new technology and helping to drive adoption using a broad set of communication media and modalities. During his 15 year tenure with Dell EMC, Mike has developed and delivered professional service solutions in the backup and archive space and has worked on many products and technologies including Centera, Atmos, SourceOne, ECS, ViPR, Dell Data Security, virtualization and cloud.

Over his 30+ year career, Mike has taken on a variety of roles in support, QA, solution delivery, education development and product management working with telecommunications, data communications, storage and data security products and systems.

An author of countless training courses and training collateral, Mike also co-authored the Information Storage and Management book originally published by Wiley in 2009.

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Adam Miller

Adam Miller


Business Resiliency and Cybersecurity, Dell Technologies Consulting Services

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Adam works hand-in-hand with Dell Technologies Consulting subject matter experts across the Business Resiliency portfolio [data protection, IT continuity and cyber recovery related services] and Dell Technologies. He collaborates to analyze and understand emerging market trends, develop service offerings, and helps customers overcome challenges and become a resilient business. He started with EMC (now Dell Technologies) in 2013 with the Technology Services team, joining Consulting shortly thereafter.

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Scott Bils

Scott Bils


Americas Digital Transformation Practice Lead, Dell Technologies Consulting Services

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Scott is a Senior Director in the Dell Technologies Consulting Services organization. In his role leading the Americas Digital Transformation Practice he is responsible for services in the areas of Cloud Native Applications, DevOps / Infrastructure as Code, Big Data Analytics and IOT. Scott blogs and speaks frequently on the topics of application, cloud and digital transformation.

Prior to Dell Technologies Scott co-founded a leading boutique consultancy focused on helping large enterprises and service providers navigate the issues associated with cloud and ITaaS transformation. Scott was also the Founding CEO at Conformity, a venture-backed provider of the first enterprise-class management and governance platform for cloud applications. Prior to Conformity Scott held senior executive roles at Scalable Software and Troux Technologies, and also worked at McKinsey and Co. and Accenture.

Scott holds a Masters Degree in Business Administration from the University of Chicago and a Bachelor of Arts Degree in Finance from the University of Illinois at Urbana-Champaign.

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Sudesh Sapra

Sudesh Sapra


Big Data Solution Engineering Lead, Dell Technologies Consulting Services

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Sudesh leads Dell Technologies Consulting Big Data Solution Engineering practice in North America, bringing 25 years of experience in enterprise architecture and strategic technology consulting. As customers transition to next-generation data processing architectures, he partners with them to successfully adopt those changes and drive business value forward.

While his core skills and passion center on data architecture, Sudesh has a breadth of experience across data platforms, business intelligence, enterprise architecture, software development, and application architecture. He has also worked across multiple industries, including financial, healthcare, retail and pharmaceutical.

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Cathy Galecki

Cathy Galecki


Digital Strategist, Dell Technologies Consulting Services

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Cathy is a UX Design and Strategy Lead with Dell Technologies Consulting Services, leading enterprise UX engagements with some of the largest companies since 2006. Cathy has spent much of her career in the field, interviewing users and helping companies to adopt a digital mindset. She combines UX best practices and user-centered design with business insight to deliver transformative results. Her areas of expertise include digital strategy, experience design, personas, information architecture and usability testing.

Cathy is a Certified Usability Analyst with global experience. She sees user experience as a way to connect people from different backgrounds and cultures. She is a strong advocate of user-centered design, ensuring technology is a useful and natural fit for its audience.

Outside of work Cathy conducts workshops on User Experience at the Center for Digital Arts, Westchester Community College. She is also actively involved with Zoo Memorial Foundation, a non-profit that provides technology to underserved areas in Kenya.

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Frederic Dussart

Frederic Dussart


Senior Vice President & General Manager, Dell Technologies Consulting Lead, APJC & EMEA

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Frédéric Dussart is a Senior Vice President and & General Manager for Dell Technologies Consulting Services, a provider of strategic guidance and technology expertise that organizations need to transform their IT across technology, people and processes. In his role, Frederic is responsible for helping APJ and EMEA customers derive more value and positive business impact from their infrastructure investments through Dell Technologies comprehensive portfolio of Consulting Services offering.

Before moving into EMC Global Services, Frédéric held other senior roles at EMC, including Senior Vice President of EMEA South region (from 2007) and Regional Country Manager for France (from 2003). In these roles, he was responsible for driving the region’s growth and leadership through delivering and supporting the full range of EMC’s products, services and solutions.

Originally Frédéric joined EMC in April 2003 from Hewlett-Packard (HP) where he spent almost 18 years in various positions. His last position for HP was Vice President and General Manager of the Personal Systems Group.

Frédéric graduated in 1985 with Advanced Studies in Civil Engineering. More recently, in 2005 he completed the Columbia Senior Executive Program at Columbia University, New York.

With a wife and three children he is a dedicated family man who is just as happy playing golf or scuba diving off the south coast of France as he is strategizing and leading in the boardroom.

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Dan Oldroyd

Dan Oldroyd


Director, Client Deployment Services

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Dan Oldroyd is the Director of Client Deployment Services for Dell EMC. This services portfolio is part of the Dell EMC Support & Deployment product group and includes Configuration & Logistics Services, Managed Deployment Services and Asset, Resale & Recycling Services. In this role Dan is tasked with understanding market opportunity, customer needs and competitive dynamics and then bringing to market Dell EMC’s specific service offerings.

Dan has held various marketing and product management roles during his 20 years at Dell including, product manager, brand manager, alliances manager and marketing communications manager. Prior to Dell, Dan held several roles at start-up companies focused on document management software. He received both a Master’s Degree in Business Administration and a Bachelor of Science degree in Information Management from Brigham Young University.

Dan resides in Austin, Texas with his wife and children. In his free time, he enjoys running, hiking, camping and traveling.

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Scott Pinzon

Scott Pinzon


Digital Media Producer, Dell EMC Education Services

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Scott has enjoyed varied roles during his three decades in high tech, starting as a technical writer for the first Automated Teller Machines (ATMs) in the late 1980s, through a career as a security analyst and Certified Information Systems Security Professional (CISSP), to promoting the expansion of new generic Top Level Domains as Director of Marketing for ICANN, the non-profit that coordinates the global DNS.

Scott joined EMC in 2013 as an instructional designer, and is currently a Dell EMC Education Services producer running Dell’s video studio in Seattle, Washington (affectionately nicknamed “the Panic Room”). Using his veteran background in technical marketing and adult learning, Scott has written, produced, or directed nearly 400 marketing and training videos.

Scott’s career has a clear through-line: his firm belief that the greatest gift you can give someone is to help them know or do what they couldn’t before. With creativity and a wide practical streak, across many kinds of media, Scott’s goal is to empower audiences.

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Josh Klein

Josh Klein


East Sales Leader, Consulting Services

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Josh Klein has enjoyed a long and successful technology career helping guide organizations of all sizes through transformational technology challenges, from strategy to execution and performance.

Today, as the East Sales Leader for Consulting Services at Dell EMC , he brings an informed perspective to clients seeking transformational change with powerful approaches like Big Data and IT as a Service. He believes a holistic perspective of an organization’s IT challenges is the best way to unleash a company’s full potential.

Prior to Dell EMC, Josh Klein worked at companies including IBM Global Services, Ernst & Young, and Glasshouse Technologies, Inc., helping customers achieve operational excellence through world-class consulting services.

His approach to implementing successful technology solutions is built on his 21 years of experience in the U.S. Navy, where he served as a Surface Warfare Officer. He is also a father of one wonderful son and three great daughters, an avid world traveler, and a World War II history buff.

When he's not travelling the country to help customers solve their IT problems, he can often be found in the Boston area performing rock hits as the lead singer in the band the Hip Replacements.

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Jim Roth

Jim Roth


Senior Vice President, Dell Digital

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Jim Roth serves as the Senior Vice President of Services and Marketing for Dell Digital. In this role he is responsible for digitally transforming services and marketing at Dell EMC through software platforms including customer relationship management, marketing automation, field service and self-service on dell.com and dellemc.com.

Jim has held a variety of senior level marketing, operations and product development roles. Prior to his current role, he led global services product development and marketing.

Jim holds dual bachelor’s degrees and a master’s degree from Northwestern University and a Master’s Degree in Management from the Stanford University Graduate School of Business.

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Stephen Caulfield

Stephen Caulfield


Vice President, Dell EMC Global Field Services

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Stephen Caulfield is the Vice President of Global Field Services for Dell EMC. His team is part of the Dell EMC Global Deployment and Field Services group under Support and Deployment Services. He is responsible for warranty service repairs on client, server, networking and low-end storage products around the globe – this includes onsite service (sometimes known as Next Business Day service), Carry-In-Centers and Mail-in-Service. In this role, Stephen’s team manages nearly 15,000 partner-led service engineers globally who perform nearly 4.5 million repair events annually for Dell EMC customers.

Stephen has 28+ years of experience in the IT Services industry and is a 16 year veteran of Dell EMC. His previous roles at Dell EMC have included EMEA Field Services Director, EMEA Command Center Manager, Service Operations Planning, Enterprise Program Manager and Technical Account Manager. Prior to Dell, he was a Program Manager at the Bank of Ireland. He designed and implemented Helpdesk centers while at Compaq Computers & Digital Equipment.

Stephen is based in Bratislava, Slovakia and resides in South Moravia, Czech Republic with his wife and three children. He enjoys golf and rugby.

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Doug Cackett

Doug Cackett


EMEA Big Data & IoT Solution Lead, Dell Technologies Consulting

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Doug leads the Dell Technologies Big Data & IoT Consulting practice in EMEA, engaged in helping our customers deliver more value from their entire information management estate, including modernizing legacy enterprise data warehouses and operational data stores and fully exploiting the power of Big Data and IoT technologies.

Doug has a background and practical experience working with data mining and machine learning tools, as well as designing and delivering large scale information systems for many of the largest companies around the world. Through his combined experience, Doug is uniquely positioned to offer insights and perspective at the intersection of data science and information management.

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Bask Iyer

Bask Iyer


Chief Information Officer, VMware; General Manager, Edge/IoT, Dell Technologies

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Bask Iyer is the CIO at VMware. He joined VMware in March 2015 and now leads its global information and technology organization, a group that manages critical technology systems supporting the company’s worldwide business operations. In August 2018, Iyer added the responsibility of general manager, Edge/IoT for Dell Technologies. From December 2016 to August 2018, he also held the role of chief information officer for Dell.

A respected industry veteran, Iyer brings more than 25 years of experience in executing and driving change in traditional Fortune 100 manufacturing companies and Silicon Valley-based high technology firms. Prior to joining VMware, Iyer served as senior vice president and chief information officer at Juniper Networks, where he was responsible for the company’s technology and business operations, which included critical services around business transformation, global business services, IT and real estate, and workplace services. Before joining Juniper Networks, he served as chief information officer at Honeywell, and chief information officer at GlaxoSmithKline Beecham for consumer healthcare research and development, where he was also the company’s e-commerce leader. Iyer holds a bachelor’s degree in mechanical engineering from Annamalai University in India and a master’s degree in computer science from Florida Institute of Technology.

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Gabriel Lopez

Gabriel Lopez


Global Lead, Service Optimization Practice of Global Service Quality (GSQ)

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As global Lead for the Service Optimization Practice of Global Service Quality (GSQ) within Managed Services, Gabe brings 25 years of experience at Electronic Data Systems (EDS), Compaq and Hewlett-Packard to his current role at Dell EMC, position he has held since 2010.

As a Dell EMC Proven Professional, ITIL Expert and Lean IT certified, Gabe provides an innovative view for the continual improvement of IT Services to Managed Services Customers around the globe, influencing the utilization of best practices for Service Management and Lean IT for increasing the delivery of Value to end Customers, increasing process efficiency and measuring process capacity while providing the right level of Service Quality across the board.

Gabe is passionate about Customers and Service Innovation. He recently developed the new Dell EMC internal methodology for Value Stream Mapping for Managed Services, which provides reliable data around process efficiency, process capacity and process cost in the support of strategic decision making.

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Tim Boudin

Tim Boudin


Unified Communications Solution Architect, Dell Technologies Consulting Services

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Tim has been with Dell Technologies since 2012, primarily in Consulting Services specializing in Lync and telephony communications. Tim has spent much of his career delivering networking and communication solutions to customers of all sizes and verticals. Tim’s current role is focused on delivering Microsoft unified communications solutions.

Tim has honed his technical skills as a delivery consultant for 25 years with certifications in Microsoft, Novell, Cisco, KEMP and Polycom solutions. He has a BS in Computer Information Systems.

Tim is an avid sailor, enjoys scuba diving and still a die hard video gamer.

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Kathleen Kimball

Kathleen Kimball


Services Offer Manager, Residency Services

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Kathy joined Dell EMC as the Global Services Offer Manager for Residency Services. She is excited about the potential for Residency Services to help customers focus on their business while letting the experts at Dell EMC take care of the rest. Kathy brings a breadth of technology services experience to the position. Prior roles include sales and business development, service product management, operations and sales support at multiple computer systems and software companies. Kathy is passionate about serving our customers and truly believes that Dell EMC brings them the best service experts and supporting capabilities in the industry.

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Ed Woodrick

Ed Woodrick


Office 365 Solutions Architect, Dell Technologies Consulting Services

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Ed Woodrick has been with Dell Technologies for over 15 years primarily focused on Microsoft Messaging and Identity services. During this time, he has been involved in every part of the solutioning process from the initial customer meetings all the way until the customer is satisfied.

Ed’s focus has lead him to provide guidance and expertise often around Mergers and Acquisition, assisting customers create homogenous environments by integrating messaging and identity systems, the core of an organization’s operations.

With the advent of Office 365, Ed has focused on assisting customers make the jump to the cloud as a seamless and expeditious process. While the inclusion of factors such as security and volume of data make this jump seem a “leap of fate” Ed has worked with customers to ease and optimize the transition.

In his free time, Ed is heavily involved with Amateur Radio. He can often be found roaming the country providing education on digital radio operations. In the event of an emergency, Ed can be counted on as being there, ready to help.

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Douglas Woolcock

Douglas Woolcock


Product Manager, Support and Deployment Services

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Douglas Woolcock has been with Dell for the 10 years, primarily focused on complex system integration. As a consultant Douglas led projects for both large and small organizations in every corner of the world. A strong technical background in conjuction with a deep understanding of business drivers enabled him to design systems that are not only technically optimized, but also drive the business forward.

This passion led Douglas to product management in the Dell EMC Support and Deployment Services division. Applying lessons learned in the field to our global portfolio of services has enabled Douglas to create unique consulting and deployment services for highly complex systems.

In his free time, Douglas’ winning attitude is also used in yacht racing and mountain bike racing. Both passions are shared by his family and they can often be seen on the water or in the woods.

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Paul Conway

Paul Conway


Vice President, Enterprise Sales Americas, Dell Technologies Consulting Services

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Paul serves as Vice President, Enterprise Sales within the Americas theater of Dell Technologies Consulting, overseeing all aspects of the Enterprise and Global Accounts business. Dell Technologies Consulting helps customers thrive in the age of digital disruption by partnering with customers to successfully achieve Digital, IT, and Workforce transformations.

An 18-year veteran of Dell Technologies, Paul has a comprehensive understanding of leading cross-functional product, services, and solutions teams that deliver desired business outcomes for customers.

Paul’s previous leadership positions include Sr. Director, Sales Strategy and Operations, for Americas Consulting Services where he was responsible for defining the go to market, enablement, and operating model within North America. He previously served as Global Services Lead for the eastern U.S. region. Earlier in his career at Dell EMC, Paul led teams in the Enterprise Software and Data Protection business units.

Paul is a graduate of Colby College in Waterville, Maine, and currently lives in Framingham, Massachusetts.

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Stéphane Reboud

Stéphane Reboud


Vice President, Support and Deployment Services Sales, EMEA

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Stéphane Reboud joined Dell in 2003 and in May 2015 was appointed Vice President of Support and Deployment Services Sales for the EMEA region, while retaining his role as Site Leader for Montpellier, France (1,000 staff). As EMEA lead, he is responsible for driving sales of Support and Deployment Services through all sales channels: direct, partner and distribution.

Among prior engagements within Dell, Stéphane held the positions of General Manager of France’s Consumer Small and Medium Business division, EMEA Sales Operations Director and Sales Director for Southern Europe Small Business.

Stéphane started his career as a Product Manager with General Cable, an alternative telecommunications operator. He then moved to the Netherlands to set up mobile operator Orange/France Telecom Mobile as Products & Services Director, before joining Vivendi Telecom Hungary as Chief Marketing Officer.

Stéphane holds both an Engineering degree from Telecom Sud Paris and a Masters degree from ESCP Europe. He was awarded a top 3 position in the category of ‘France Sales Director 2011’ from business magazine ‘Action Commerciale’. Stéphane is a Board member of FACE Hérault (Foundation Action against Exclusion) and Vice-President of the Montpellier Business School. He is also an active ambassador of Dell EMEA engagement within the community, leading initiatives towards entrepreneurship (Dell for Entrepreneurs) and diversity (MARC – Men Advocating Real Change).

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Amar Bura

Amar Bura


Director, SW Engineering – Services IT

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Amar has been at Dell Since 2003, working in Services IT throughout that time. Those years have given him a great perspective on Dell Global Support business as a whole. Amar has spent much of his career in CRM transformational programs in various IT roles that enabled Support agents to better serve the customers and also improved agent experience overall.

Amar leads the CRM IT teams for both Dell and EMC and owns the CRM applications used by 35,000 support agents globally.

Amar and his team are currently working on a major Dell CRM transformation program called LIGHTNING, designed to bring all DellEMC support agents onto a single global CRM and retire three legacy CRM solutions. The LIGHTNING program also aims to build the next-generation support tools and experience for both agents and customers to provide proactive, predictive identification of issues and resolve them quickly. By the end of this implementation, LIGHTNING will become the biggest Support CRM solution on the planet for Salesforce Service Cloud.

Amar honed his technical and management skills within technical support and customer support organizations. He’s applied his deep knowledge of CRM technology with Dell Support domain knowledge to develop technical skill sets of Services teams across the globe.

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Don Demcsak

Don Demcsak


Cloud Native Application & DevOps Solution Partner, Dell Technologies Consulting Services

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Don Demcsak is a DevOps and Cloud Native Modernization Solution Partner for Dell Technologies based out of New Jersey. A passionate software engineer, his focus is on helping enterprises learn to continuously improve their people, processes and tools to leverage the latest modern, agile and lean principles. His current interests lie in helping enterprises get visibility into the complete lifecycle of any IT change (Application, Infrastructure, Data and Compliance/Governance), from inception to production. He also enjoys helping infrastructure and operations team members leverage software development life cycle skills when taking advantage of Infrastructure as Code techniques. The combination of experience with, Pivotal Cloud Foundry, Azure, Docker, Kubernetes, VMWare vRealize and RedHat Open Shift is leveraged to help customers with their multi-cloud/hybrid-cloud strategies.

He is a former, long time (9 year) Microsoft Most Valuable Professional, specializing in building and architecting Application Delivery Pipelines for hybrid legacy, and cloud native applications. He has a long history with the .Net, ASP.Net, Visual Studio and Azure communities and product teams. He was also part of the first team within EMC & VMWare to try to port the original Cloud Foundry to run on Windows.

Don regularly speaks at technology conferences like Cloud Expo, CIO Summit, Dell Technologies Forums, and regional meetups and user groups.

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Vijay Kanchi

Vijay Kanchi


Global Lead, IT Transformation, Dell Technologies Consulting

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Vijay Kanchi is the Global Innovation Lead for the IT Transformation practice. He leads IT Transformation & Operating Model practice area, helping enterprise IT organizations define their transformation strategy, designing and implementing the operating model that include organization, people, process, human change management required to make them successful.

He has significant experience, leading change management in challenging environments, advocating change and transforming the way the organizations operate. He has proven ability to influence and lead through dynamic business environments, providing thought leadership and measurable outcomes.

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Alex Barretto

Alex Barretto


Senior Vice President, Dell EMC Support and Deployment Services

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Alex joined Dell in 2010 and currently leads the SDS (Support and Deployment Services) Business Planning and Development and is responsible for leading SDS in pan Dell EMC and pan Dell Technologies programs and initiatives, driving transformational program, acquisition diligence and operational integration, new business models, large scale integration, top line growth and complexity reduction.

Prior to Dell, Alex was a management consultant at Bain & Company primarily focused within the technology industry in the areas of corporate strategy, transformation, due diligence and optimization. Prior to Bain Alex held various management positions within Microsoft and KPMG.

Alex holds a MBA from Massachusetts Institute of Technology and Bachelor’s in Electrical Engineering from Texas A&M University.

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Don Mac Master

Don Mac Master


Sr. Director IT Business Consulting, Services IT

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Don has been with Dell for 14 years, starting with EMC in March 2004 in the Hosting Solutions group in Hopkinton. Don spent three years leading the Infrastructure team in delivery of Managed Services for 35 marquee customers of EMC hardware and software solutions. Following his time in Hosting, Don worked in the Solutions Group, leading Engineering and Architecture teams in Infrastructure, Cloud and Service Provider Solutions. In 2013 Don moved to his current role in the IT organization leading the team responsible for delivering the Mission Critical IoT Connectivity solution for the Services organization.

Prior to Dell, Don worked in multiple Financial Services companies in Network and Security IT roles.

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Anna Le

Anna Le


Vice President, Enterprise Services Product Group

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Anna Le joined Dell in 1999 and has held various leadership positions within the Client, Enterprise Product Groups and Services organization. She has lead teams with regional and global responsibilities for product development, business development and tech support operations. Anna currently leads the Dell EMC Services portfolio team responsible for the strategy and development of support and deployment services for Enterprise products including servers, storage, networking and solutions. Prior to Dell, Anna spent five years at Applied Materials, a semiconductor company, in various manufacturing roles. Anna lives in Austin, TX with her husband and two children.

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Shiri Gaber

Shiri Gaber


Data Scientist, Dell Data Science Solutions

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Shiri has been a Data Scientist at DELL for the last 3.5 years, working as part of the Dell Data Science Solutions team. The team is responsible for delivering innovative data-based solutions applying state-of the art Machine Learning algorithms and using Big Data platforms. Among its customers are internal business units at DELL as well as external companies.

The team’s charter includes, among others: define, along with the customer, the business problem at hand and desired deliverables; extract and work the data leveraging Big Data platforms (such as Hadoop, Spark and Elastic Search); develop and evaluate a Machine Learning model; and finally present an attractive visualization of the suggested solution to the customer.

During her time with Dell, Shiri has led and participated in projects revolving around diversified business domains such as: hardware failure prediction, optimized resource allocation and anomaly detection for mission critical IT systems.

Shiri’s academic background is in the field of computational neuroscience. In her thesis, she explored the correlations between Macaque monkeys’ V1-V2 neuronal activities applying large scale simulations as well as Machine Learning techniques on single electrode recordings.

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Kevin Whitlow

Kevin Whitlow


Sr. Vice President, SDS Product & Engineering

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With more than 20-years of operations and technology services delivery experience, Kevin Whitlow serves as Senior Vice President of Dell EMC Support and Deployment Services Product & Engineering Group. Kevin’s organization is responsible for the design, development and marketing of Dell EMC services programs and related customer tools. He also directs the group’s channel partner strategy and manages the Services Engineering Group which is responsible for product and services readiness, serviceability engineering, and operational governance and efficiency.

Kevin previously led Dell’s Americas Commercial Support Services and Global Technical Account Management team which provides support and account management services to business customers in Canada, the United States, and Latin America. He also had global responsibility for operationalizing acquisitions. Prior to this, Kevin held senior management positions in Dell’s Field Services and Logistics organizations.

Kevin joined Dell in 1999 from PepsiCo Food Service where he served in a number of leadership positions including Vice President of Operations. Kevin earned a Bachelor of Science in Industrial Engineering from the University of Louisville.

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Rahul Bhandari

Rahul Bhandari


Director, Dell Pivotal Labs

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Rahul Bhandari serves as the Dell Pivotal US Labs Director. He incubated the first Dell Pivotal Lab in Round Rock, TX which was launched in 2017.

Rahul believes in empowering individuals and creating opportunities that helps them grow and develop in their careers. He values collaboration, empathy, integrity, and shared sense of purpose.

Rahul loves to build cool products and solve complex business problems through an iterative and experimentation model, and is constantly learning through his interactions with peers.

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Casey May

Casey May


InFocus Business Manager / Digital Strategist

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Casey May has been part of the Dell EMC organization for 11 years in various marketing roles including campaign development and execution, and digital strategy and execution.

Casey is a proud graduate of Bentley College where he earned a BS in Business Management with a concentration in Marketing, and received his MBA from Nichols College.

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Roger Burnett

Roger Burnett


Principal Consultant, Healthcare for Dell EMC Services

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Roger Burnett is a Health Sciences Industry Solution Leader, with 20+ years of IT and consulting experience, including positions with American Management System, Fujitsu, Interlink and Dell EMC. He joined EMC (now Dell EMC) via acquisition in 2006, left in 2010 to run a boutique healthcare consultancy specializing in healthcare application data integration. Roger rejoined EMC in 2012 and currently supports the Transformation Workgroup focusing on offering based engagements and pre-sales. Roger graduated from Brigham Young University. He has an extensive background in application architecture and development. Roger started his career building enterprise applications with a specialty skill in re-skinning legacy applications with (what was then) modern user interfaces. This approach of separating data and transactions from the user experience led to being an early adopter of Service Oriented Architecture (SOA). As the healthcare industry became increasingly digital, Roger became a subject matter expert in using SOA strategies to allow systems to exchange information. As an extension of being skilled in accessing and distributing healthcare data, Roger has become a valued resource to clients and projects migrating, analyzing and organizing data.

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Robert Phelps

Robert Phelps


Global Project & Program Management Consulting Lead

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With more than 14 years at Dell EMC and over 30 years of consulting, project/program management, and professional training experience, Robert has expertise in program management for large complex IT Transformation solutions, hardware/software deployment, education analysis, curriculum design, and training delivery methods.

Robert has participated in the management and deployment of hardware, software, and training solutions to more than 300,000 personnel in 230 locations worldwide.

Robert is innovative, methodical, and creative. Leading a team of senior program manager direct reports, Robert led the efforts to create, develop, and deploy the program management methodology (DEPGM2) for Dell EMC. In addition to his methodical and innovative side, Robert has authored numerous articles, videos, collateral and books including playbooks, pre-sales collateral, and strategic and transformed living guides and books.

Robert has participated in numerous civic organizations, taught at the US Army War College, served as adjunct faculty at George Washington University, and has numerous interests including camping, boating, writing, traveling, and playing music.

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Craig Wilkey

Craig Wilkey


Manager, Services Knowledge Management

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Craig began his journey with Dell EMC as the EMC IT Knowledge Management process owner in April of 2014. About a year later he moved into the Services Knowledge Management team for an exciting opportunity to play a role in guiding the strategy of EMC’s Service 360 Transformation program.

Craig has spent his twenty plus years as a Service Management professional focused on improving customer and user experience – largely through Incident Management and Knowledge Management leadership roles. His passion for linguistic analysis and Natural Language Processing is mostly driven by the many innovative ways it can be used as the glue to bind customer advocacy processes together – but he’s also just a total nerd for linguistics and etymology.

Craig is an ITIL Expert, former ITIL instructor, and a proud recipient of an ITSM industry ‘Innovation of the Year’ award for a Service Knowledge Management product he managed.

Craig hopes he’ll have time to publish more on InFocus than he has on his personal blog – which has felt neglected since his twins were born in August of 2013.

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Jefferson Raley

Jefferson Raley


Director End User Computing

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Jefferson has been an innovator in Dell Services for over 14 years, managing the creation of several unique technologies that help serve customers. Recently he managed a consulting team focused on end user computing environments. He currently manages new offer development for client, server, storage and networking products.

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Adam O'Dwyer

Adam O'Dwyer


Managed Services Marketing

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Adam joined Virtustream in 2016 responsible for Managed Services marketing. He has 19 years of high tech sales, marketing, and product and project management experience.

Prior to that, he spent 8 years at Hitachi Data Systems where he covered data protection and services marketing for support, professional, and managed services. Previously, he held sales, as well as solutions marketing, and project and product management positions for Microsoft Exchange, surveillance, and data protection solutions at EMC.

Adam holds an MBA from Providence College, and a BS in Mechanical Engineering from UMass.

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David Trotter

David Trotter


Senior Director, Service Transformation

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David’s focus at Dell EMC is Strategic Service Delivery Transformation Programs for the Global Support business. With an obsessive focus on customer service, David drives programs to deliver predictive, personalized and solution support experiences for Dell EMC customers.

Prior to joining Dell EMC, David spent 30 years honing his skills delivering managed and support services across global companies including Oracle, Sun Microsystems, SevenSpace, British Telecom and EMC. He built venture capital-backed startups from scratch to acquisition delivering innovative managed IT services to large IT customer organizations during this time.

He is an active member of the professional groups Consortium for Service Innovation, Chief Integration Officers Forum and Transformational Leadership. When not working, you will most likely find him cycling in the rolling countryside of Virginia or enjoying a glass of wine with his wife and friends.

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Scott Peyser

Scott Peyser


Vice President, Dell EMC Services

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As the Vice President of Dell EMC Services, Scott oversees all aspects of professional services, including consulting, presales, and customer services portfolios. Dell EMC Services provides a broad set of services for new and existing customers to define, transform, optimize, and evolve IT to maximize business value.

Scott is a 15-year veteran of EMC (now Dell EMC) who has held multiple leadership positions across EMC Sales and Global Services. Prior to his current role, Scott led the Americas Presales Team helping to drive alignment between sales and technical teams while architecting end-to-end solutions. Before joining presales, Scott led Global Services across the MidAtlantic and South building a team of service-oriented professionals who deliver transformational solutions to EMC’s clients. Scott started his career calling on Global Accounts and also served as District Sales Manager prior to joining the EMC Global Services Team. During Scott’s career with Dell EMC, he has been a leading field advocate presenting Dell EMC’s own IT proven story and the organization’s IT transformation delivery capabilities.

Scott is a graduate of The University of Maryland at College Park and lives in Nashville, Tennessee.

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Michael Harding

Michael Harding


Director of Enterprise Architecture, Dell IT

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Michael Harding is a Director of Enterprise Architecture in Dell IT, responsible for defining and enabling the strategic IT applications platform within Dell IT. With a rather extensive background in SAP Architecture, Michael is focused on leveraging state of the art technology to provide a highly performing, scalable, flexible, and efficient application stack. Michael is also focusing on empowering Dell’s business channels through streamlined and simplified User Experience and Customer Enablement.

Michael chronicles many of his & Dell IT’s first-hand experiences in the SAP Technical Architecture space on Twitter: @putitonHANA

Prior to joining EMC (now Dell EMC) in 2011, Michael spent the majority of his 19 year career at various customer sites as a consultant or full-time employee, across a multitude of industries. Michael earned his BS in Engineering & Management at Clarkson University, and now resides in the Greater Boston area.

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Scott Ramsay

Scott Ramsay


Director, Service Product Lead for Connectrix

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Scott has been with EMC/Dell EMC since 1999, primarily in Global Services/Dell EMC Services and Presales management. Over that time, Scott has gained a great perspective across Dell EMC’s business, particularly as it relates to our interaction with our customers. He currently serves as the SPL for Connectrix, representing Dell EMC Services interests to the BU.

Prior to that, Scott represented the Global Services’ Professional Service development activities for the VMAX BU as Service Design Lead.

In addition, Scott has a long career in Presales, serving in field Global Practice management for VMAX/VNX and in Presales SE management in the Northeast Division.

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