Mark has more than 15 years of experience in the IT industry, in technical and customer support. Mark serves as the Community Manager for the EMC Community Network (ECN) Support Community Forums.
These forums are a big deal: ECN has over a quarter of a million members, including customers, partners, and EMC employees.
Mark can be found posting regularly on these forums and is the curator of the Ask the Expert Forum. He also supports operations and advises on best practices and tools for the Support Community, where his passion for customer support and open, peer-to-peer communication helps this community remain one of the largest on ECN.
Based out of Cork, Ireland, Mark is a SCUBA diving enthusiast and is a crew member of his local Life Boat station.
Well today has been a long time coming. In its third year, the EMC Elect program continues to be the premier advocacy program from EMC. What makes it unique is that it’s for the community and by the community.... READ MORE
This is Part 3 of a 3-Part series. Be sure to view Part 1 and Part 2. Well I intended this post to be done on the final day of the conference. However between packing and getting work done and the valued conversations to... READ MORE
This is Part 2 of a 3-Part series. Be sure to view Part 1 and Part 3. This post will tell the legend of Will Quinn 🙂 More on that later. Its day 2 at VMWorld Europe and the conference is in... READ MORE