Kent Allison, Author at InFocus Blog | Dell Technologies Services

Kent Allison

Senior Director, Dell Technologies Services Tools

Kent has been with Dell [now Dell EMC] for 16 years in product development roles for enterprise, client and now services product group. He is passionate about delivering great products to customers. He has leveraged his Dell EMC experience in his current role to build customer solutions that connect client and enterprise products with core IT systems via services delivery automation in SupportAssist and TechDirect. He is driven by the simple product tenets of simplification and reduction of customer effort.

Innovation/Emerging

5 Ways to See Ahead and Stay Ahead with AI Support Technology

By Kent Allison April 26, 2019

For IT Managers, having a clear plan for how they will spend their day un-earths the old idiom, “best laid plans of mice and men often go awry.” The origin is a poem by Robert Burns that tells the... READ MORE

Service Excellence

Getting Past Groundhog Day Deployments for PCs

By Kent Allison April 12, 2017

There’s a slang term in the U.S. military for deployments that seem to proceed in the exact same way despite your unit’s best efforts to change them: Groundhog Day. Yes, it’s a play off the Bill Murray film with... READ MORE