Giovana (Gio) Mueller

Senior Director, Assisted Support Experience, Dell Digital Services

Giovana (Gio) Mueller is the Senior Director of Assisted Support Experience for Dell Digital Services. This services portfolio is responsible for the modernization and transformation of Tech Support and Field Services by delivering a fully automated and easy-to-use customer relationship management system in order to provide a superior experience to Dell customers. In this role, Gio leads a highly effective global team of 400+ plus team members and partners that work seamlessly and collaboratively across multiple regions.

Gio has held various IT roles during her 15 years at Dell in areas such as infrastructure management, enterprise production applications, operations setup and e-commerce. Prior to Dell, she had several roles as a business analyst, in accounting and traditional commerce. Gio is a results-driven leader focused on transformational changes and enjoys the practice of mindful leadership. Gio received two Master’s Degrees in Information System and People Management and she is currently pursuing a certification in Coaching and Neuro-Linguistic Programming.

Gio was born and raised in Brazil and now resides in Austin, Texas with her husband and her dogs and cats. She enjoys spending time with her two stepchildren and loves traveling.

Dell IT

3 Ways You Can Drive Digital Innovation and Improve Your Customers Experience

By Giovana (Gio) Mueller December 8, 2020
About a year ago, I was presented with an irresistible opportunity. Similar to a scene pulled out of an action-packed blockbuster movie (minus the high-speed car and helicopter chases), it went something like this: Your mission, which we hope you accept, is to transform tech support quickly, improve the customer experience and modernize the agent experience. You have 365 days to digitally transform Dell’s organization... READ MORE