Doug Schmitt is President, Dell Technologies Services, where he has full P&L responsibility for Support, Deployment and Managed Services business including strategy, sales, product design, field delivery, technical support and operations. He is accountable for all IT lifecycle services supporting Client Solutions and Infrastructure Solutions including basic warranty, advanced support, configuration services, managed deployment and managed services. Doug leads an organization of over 55,000 direct and partner team members in 165 countries.
Doug joined Dell Technologies in 1997 and has served in a number of leadership roles including finance and operations. Additionally Doug serves on the Board of Dell Technologies PAC. Previous to joining Dell, he was employed with Sequent Computer Systems where he held various senior-level finance positions. Prior to Sequent, he was employed in the banking sector.
Study shows services free IT staff to focus on transformation You’ve heard it before: Businesses today must transform if they’re going to survive. But that doesn’t make it any less true. It’s why our services organization is in the... READ MORE
Today, no matter what business you’re in, the pressure is on not just to enable but to accelerate “digital transformation.” The goal is to be able to move beyond traditional product- and market-focused strategies and focus efforts on the... READ MORE
As we approach the second decade of the 21st century―and a new age of Human-Machine Partnerships, Dell Technologies is predicting that 2019 will be The Year of the Data-Driven Digital Ecosystem. Machine learning (ML) and emerging artificial intelligence (AI)... READ MORE
In services, as in every industry, delivering the best possible customer experience is what drives digital transformation. How do you celebrate CX Day? As you may already know, CX stands for customer experience – and CX Day is a... READ MORE
Digital transformation is a directive that organizations of all shapes and sizes are striving to achieve and for those of us in services, it’s no different. We’re constantly innovating, implementing and improving on capabilities that make it easier for... READ MORE