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Dell IT

A Cloud-Inspired Cultural Shift in IT: New Roles for Developers and Engineers (Dell IT Cloud Journey Series)

By Kevin Herrin January 11, 2021

In a previous blog, I talked about the four key steps to delivering self-service IT infrastructure so users can consume what they need in your cloud environment without involving infrastructure engineers in the process. Which leads to next logical... READ MORE

Workforce

Transform Your Workforce: Achieve Higher Employee Satisfaction and Save Money

By Dermot O'Connell January 6, 2021

As a result of the pandemic, barriers to conducting business remotely tumbled down overnight, spawning a huge workforce transformation opportunity. Many organisations are now discovering that their employees want to retain the flexibility of continuing to work remotely permanently,... READ MORE

Service Excellence

10 InFocus Topics You’ll Want to Remember From 2020

By Ricardo Calderon December 15, 2020

2020 has thrown all of us many curveballs and challenges, but as we look back, there are also things we can be proud of, things we’ve learned from – things we’ll want to remember and even refer to again.... READ MORE

Dell IT

A Year in the Life of Our Cloud Journey: From App Strategies and Management Tools to Self-Service

By Kevin Herrin December 15, 2020

This year has placed unprecedented demands on IT infrastructure as our workforces shifted to work from home. It has also spotlighted just how important keeping pace with changing technology is in being ready for whatever comes our way. So,... READ MORE

Dell IT

3 Ways You Can Drive Digital Innovation and Improve Your Customers Experience

By Giovana (Gio) Mueller December 8, 2020

About a year ago, I was presented with an irresistible opportunity. Similar to a scene pulled out of an action-packed blockbuster movie (minus the high-speed car and helicopter chases), it went something like this: Your mission, which we hope you accept, is to transform tech support quickly, improve the customer experience and modernize the agent experience. You have 365 days to digitally transform Dell’s organization... READ MORE

Drive Your IT Infrastructure into the Future

Speakers: Steve Seserman and Lori Kelley

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Helping Customers with Work from Home Solutions

Speaker: Dan Oldroyd

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Ensuring an Exceptional End-User Experience

Speaker: Shawn Jagodzinski

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Tips for Enabling Remote Workers with Office 365

Speaker: Matt Roberts

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Learning Accelerator Program: Worker Skills Keeping Pace with Technology

By Tim Wright November 24, 2020

The current global rush to digital transformation makes employee learning critical in terms of technology consumption and business outcomes. The greater the degree of digital transformation, the greater the need for continuously improved learning opportunities. The greater the business... READ MORE

Service Excellence

Resident Engineers – the Helping Hand Your Company Needs to Drive into the Future

By Steven Seserman November 17, 2020

Have you faced obstacles where you could have used a helping hand to implement a project or manage some day-to-day activities? Over the past year, we all have been reimagining the future of work while still trying to keep... READ MORE

Dell IT

Remote-First is the Recipe for Success. There’s No Going Back on Working From Home

By Pat Quigley November 9, 2020

As we approach seven months in this new reality, if you’re waiting to get through this period of having your employees work from home so you can return to the in-office model you had before, you may be missing... READ MORE

Workforce

How to Accelerate Digital Business Initiatives That Empower Remote Workers

By Patrick Mooney November 4, 2020

As organizations seek to “pivot to the future” with new digital business capabilities and customer experiences, the pressure on IT—to do more, faster, with less—intensifies. According to the recent Digital Transformation Index 2020 survey of 4,300 senior business leaders... READ MORE

AI/IoT/Analytics

A Symbiotic Necessity: IT Powered by Human and Machine Intelligence

By Michael Shepherd October 28, 2020

It’s still a common fear that Artificial Intelligence (AI) and automation could replace people and jobs. The word artificial begs us to draw comparisons like artificial sweeteners, or artificial grass which are direct replacements for the real thing. But... READ MORE