IT & Technology Trends – InFocus Blog | Dell Technologies Services

Featured Stories

Our Experts Take on Data Protection Complexity, So You Don’t Have To

By Robert Zitofsky October 7, 2020

At Dell Technologies, we’ve seen just about everything you can imagine in a data center and there are very few challenges that rise above those of data protection. For example, we recently worked with a large-scale financial institution that... READ MORE

Dell IT

Self-Service Everything, Raising the Bar on the B2B Experience

By Harsh Acharya October 6, 2020

Buying what you want online with a few clicks isn’t just for individual consumers anymore. With the consumerization of IT, business-to-business (B2B) customers—including the world’s largest companies—are increasingly expecting more self-service options for fast, frictionless transactions. That’s why Dell... READ MORE

Applications/DevOps

Why Canonicalization Should Be a Core Component of Your SQL Server Modernization (Part 2)

By Robert F. Sonders September 28, 2020

In Part 1 of this blog series, I introduced the Canonical Model, a fairly recent addition to the Services catalog. Canonicalization will become the north star where all newly created work is deployed to and managed, and it’s simplified... READ MORE

Service Excellence

Leverage Dell Technologies Award-Winning Experience in Enabling Today’s Modern, Mobile and Remote Workforce

By Mark Cabot September 21, 2020

At Dell, we’ve been working to provide the best devices and experiences for the workforce since PC’s started becoming essential business tools. Thinking back to 2010 when I was just in my second year at Dell, Microsoft had just... READ MORE

Learning

How Instructor-led Training Became 100% Virtual

By Cindy Etherington September 14, 2020

When our customers and Dell Technologies transitioned to work from home, Dell Technologies Education Services (DTES) heard the question everyone was asking: “What do we do…?”. Customers were asking, “What do we do about the training we have purchased... READ MORE

Drive Your IT Infrastructure into the Future

Speakers: Steve Seserman and Lori Kelley

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Helping Customers with Work from Home Solutions

Speaker: Dan Oldroyd

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Ensuring an Exceptional End-User Experience

Speaker: Shawn Jagodzinski

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Tips for Enabling Remote Workers with Office 365

Speaker: Matt Roberts

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Simplifying Complex Solutions – How to Navigate Large Integrated Programs

By Laddie Suk September 11, 2020

Integrated solutions program – delivering real value results with actionable plan and cohesive roadmap. It’s been a while since I blogged last – and what a time it’s been! The way we live and work has transformed, tropical storms, no business travel for 6 months – plus a change of roles for me. Which quickly gets me... READ MORE

Applications/DevOps

How to Structure Your Application Archive Initiative for Success

By Scott Malson September 10, 2020

Customer Case on Application Archiving: Transforming a vision into reality with commitment and common sense. Blog #3, already? I toiled over the contents of this one. Not because I felt like I was about to lay down some revelatory... READ MORE

Applications/DevOps

Real ROI of Archive & Retirement Services: Saving Money, Reducing Risk, and Running More Efficiently

By Scott Malson August 31, 2020

“Please make sure this never happens again”. It’s funny how the message changed in a very short period-of-time. A few weeks prior to this, my project sponsor was adamant about the need to show real dollar savings in order... READ MORE

Dell IT

Rallying for Global Work-From-Home Shows How to Unleash IT’s Full Potential

By Pat Quigley August 25, 2020

Shifting 150,000 employees to working productively from home in a matter of weeks in early March was an incredible feat for our IT organization. Even more amazing, however, are the insights we gained from that success that will now... READ MORE

Learning

The Impact on Hiring and Work Culture: IT Training vs. Professional Certification, Part 3

By Tim Wright August 18, 2020

In Part 1 and Part 2 of this series, we explained how professional IT certification improves one’s knowledge and performance and provides specific benefits to one’s company. This final part of the series discusses the benefits acquired in the... READ MORE

Business Resiliency

4 Best Practices for Maintaining Business Continuity in Uncertain Times – Part 2

By Linda Connor August 12, 2020

Editor’s Note: This is second and final installment in this series and focuses on lessons learned by the Dell Technologies Support Services organization as it transitioned to remote work. As I explained in my first blog in this series,... READ MORE